Manager, Soft Services

Full time Full day
White Horse, NJ
About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Participate in the creation and implementation of inspections and other quality practices and procedures

Continuously monitor established quality procedures and resolve internal quality issues and customer complaints concerning product and or service dissatisfaction

Directly interface, both verbally and written, with client senior management, vendors, and throughout all levels of the organization

Stay current with all federal and state regulations/codes, comply with specifications, and ensure standards are met

Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, and within the scope of company policies and procedures,

Conducts planned inspections of the sites to check the level of service quality provided by in-house and vendor teams. These inspections should serve as an assurance of quality as measured by the surveys received from the clients

Provides leadership and direction to advance service quality and enhance the client partnership

Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors

Dramatically raise the bar in vendor quality and service while reducing overall costs

Hold vendors accountable for delivering high quality service per contract expectations, partnering with vendors to continuously improve service quality, and resolve/troubleshoot service issues

Analyze trends and utilize data to anticipate and proactively address issues in the environment

Financial Acumen: Challenges year-over-year increases in costs; pro-actively identifies ways to drive out “process waste” in order to reduce costs

Develop and maintain positive client relationship

Any and all other duties and tasks assigned


Bachelor’s degree or equivalent work experience in Facilities or Property Management required

5+ years of facility/maintenance management experience

Extensive building systems knowledge, preferably with CMMS, BMS and controls

Client service-oriented attitude

Excellent verbal and written communication skills

Strong organizational, prioritization, and interpersonal skills

Advanced computer and office software skills

Proficient with Microsoft Office programs such as Excel, Outlook, Word, etc

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay

We can’t wait to see where your ambitions take you at JLL. Apply today!

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