Customer Call Center Specialist I

Simmons Bank
Full time Full day
Union City, TN

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success

The Customer Call Center Specialist I performs a full range of customer service oriented telephone, website, intranet, and online banking services via multimedia communication as directed by the Managers of Customer Call Center. Develops meaningful relationships with customers to deliver the best banking experience possible.



Essential Duties and Responsibilities

  • Receives and processes incoming calls from customers
  • Responds to inquiries and determines the appropriate response or direction for the caller
  • Assists in the completion of new account or loan applications
  • Issues messages and resolves complaints as necessary
  • Performs various operational background duties
  • Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations
  • Reviews reports, prepares correspondence, and participates in special department projects as required
  • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training
  • Performs other duties and responsibilities as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Skills

  • Ability to read and comprehend simple instructions, short correspondence and memorandums
  • Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals, or government regulations
  • Ability to write simple-to-business correspondence and routine reports
  • Ability to respond, in writing, to customer complaints, regulatory agencies, or members of the business community

Education and/or Experience

  • HS Diploma/GED
  • One year of customer service or sales experience, preferably in a financial setting, is required

Computer Skills

  • MS Word and Excel

Other Qualifications (including physical requirements)

  • Must possess excellent telephone skills, including a professional speaking voice
  • Must have good oral and written communication skills
  • Must be proficient with a PC
  • Must present a friendly, professional image and conduct
  • Must maintain punctual and regular attendance

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Republic Services
Full time Full day
POSITION SUMMARY: The Fleet Maintenance Supervisor is responsible for supervising a maintenance shop that is under the umbrella responsibility of a Maintenance Manager. The Fleet Maintenance Supervisor’s responsibilities include supervising a technician (mechanic) team responsible for preventive maintenance/repair of a...
Union City, TN
Loram Maintenance of Way
Full time Full day
$17 / hour View job
Job Title: General Laborer - Rail Maintenance FLSA Status: Nonexempt Department: Operations Reports to: Assistant Manager, Superintendent or Assistant Superintendent GENERAL DESCRIPTION / PURPOSE: If you’re the best at what you do, get paid to do it and come work...
Union City, TN
United States Postal Service
Full time Full day
$1,906 / hour View job
United States Postal Service External Publication for Job Posting 10781721 If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the examination may be limited. Branch Tennessee District Job Posting...
Union City, TN