Logistics Operations Manager

Disney Parks,Parks, Experiences and Products
Full time Full day
Atlanta, GA
This position will be part of the Leadership Team that manages any of the following functions in support of the flow of information and product from origin to destination; optimizing costs while meeting customer service policy commitments

Manage all aspects of logistics client relationship and customer service policy commitments for product destined to Disney Clients. Manage the following aspects of logistics including, but not limited to: logistics systems management, Supplier relationship management, Client relationship management, Supply Chain Partner relationship management, logistics contracting, transportation daily flow services, freight audit/payment and logistics projects which achieve service level commitments while minimizing costs

Responsibilities :

Daily Operations Management

  • Manage your team’s daily operations – ready to ship, planning, shipment tendering, consolidation, delivery receipt, and freight audit and payment exceptions.

  • Manage efficient product flow and strategies via exceptions management to meet product demand.

  • Manage the forecast of upcoming volume Carrier needs and commitments.

  • Assist your operations team with shipment management as needed

  • Lead root cause analysis for ongoing issues with shipment creation and invoice processing

  • Create and maintain user operating guidelines, training and performance

Network Optimization

  • Logistics network flow optimization – lane, hub and flow processes

  • Freight terms optimization – support conversions of Supplier managed freight to Disney managed freight

Logistics Management System (ORACLE)

  • Perform UAT for all system updates related to operations

  • Drive all shipments from Supplier cancel date, delivery compliance, consolidation, to distribution center appointments utilizing system to accomplish consistent process and visibility

  • Validate system data and perform root cause analysis on erroneous data

  • Work with system team to correct sources of erroneous data

RFP Support

  • Support leadership on aspects of supply chain partner contract negotiation:

  • Provide information for RFP strategy document

  • Provide strategy revisions based on operational challenges throughout the year

  • Validate that final terms will support operational needs

Supply Chain Partner Performance

  • Suggest edits to performance dashboards and metrics standards from RFP results

  • Analyze and validate quarterly dashboard results and coordinate adjustments

Disney Internal Clients Relationship Management

  • Analyze and validate quarterly dashboard results and coordinate adjustments

  • Inbound reporting – status of orders to merchants, planning and distribution center.

  • Logistics models for our Clients as needed (e.g. estimated landed cost estimates/actual, cycle time, alternative transit costs, etc.)

Logistics Budgets, cause of change and five year planning

  • Identify spend variance reasons and strategize solutions

  • Manage all contract negotiation spend impacts and reporting

Logistics Projects

  • Manage projects as identified that drive improvements in service, cost, labor, systems use or other areas as deemed necessary.

Process Improvement

  • Evaluate existing processes for improvement potential

  • Process mapping

  • User needs assessment

  • System capability assessment

  • Develop project plan and timeline

  • Execute project plan

  • Write ad-hoc SQL reports

Basic Qualifications :

  • 2 years in a supply chain role or equivalent experience

  • SQL, Oracle TMS

Required Education :

  • Bachelor’s degree in Supply Chain, Logistics, or Industrial Engineering

Preferred Education :

  • Master’s degree in Supply Chain, Logistics, or Industrial Engineering

Additional Information :


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