Manager Clinical Operations - NICU at Egleston

Children's Healthcare of Atlanta
Full time Full day
Atlanta, GA
Work Shift Day

Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time 7:00 AM

Shift End Time 4:00 PM

Worker Sub-Type Regular

Being an employee at Children's is more than just protocols and medication rounds—it’s knowing when a hug is the most important thing in the world to a child. It’s knowing that sometimes laughter really is the best medicine. But, most important, it’s giving patients and families exactly the care they need, when they need it.

Job Description Are you looking for an opportunity to work at a nationally ranked organization that provides state-of-the-art care and ground-breaking research to serve the needs of infants and children every year? Children's is consistently named one of the best – we are among the best pediatric hospitals in the nation, have the best NICU, and are a best place to work – by local and national publications. If you are ready to join a dedicated, collaborative and hardworking team, with autonomy and growth opportunity, we are seeking an exceptional Clinical Operations Manager to join our team!

This is an exciting time to join the Children's renowned nursing team, as we prepare to grow and move into a new state-of-the-art building in just a few short years.

In this position, you will facilitate and manage ongoing department operations, including quality, service, fiscal, and human resources processes. As a member of the Children’s Hospitals Neonatal Consortium, you will collaborate with a multidisciplinary team to engage in cutting edge research and best practices. You will support and ensure that comprehensive patient care services are provided that uphold the integrity of the family system and patient care team. This includes proactively supporting efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.


2 years of experience in management/administration

Preferred Qualifications

Minimum of 3-5 years of clinical patient care experience

Experience in a level III NICU with strong preference for level IV NICU experience

Advanced education in business, management, or related field

Professional nurse certification

Experience in management in a healthcare setting

Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment Recognition and Stabilization (PEARS) (check department-specific recommendation)


Bachelor of Science in nursing

Master’s degree in Nursing, Health Administration, Business Administration or related advanced degree in health related field preferred

Certification Summary

  • Licensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure Compact

  • Basic Life Support (BLS) within 30 days of employment

  • Professional Nursing Certification required upon hire or within one year of hire

Knowledge, Skills and Abilities

Must possess excellent communication, organization, and interpersonal skills

Team partnering

Conflict resolution



Staff development

Time management

Physician relations

Fiscal management

Must be able to successfully pass the Basic Windows Skills Assessment at 80% or higher rating within 30 days of employment

Job Responsibilities

Clinical Behaviors

Demonstrates competencies that incorporate age-specific guidelines, including

N = Neonate (less than 30 days)

I = Infant (30 days to 1 year)

EC = Early Childhood (1-5 years)

LC = Late Childhood (5-13 years)

A = Adolescent (13-17 years)

AD = Adult

ALL = all ages

Maintains understanding of clinical pathophysiology as relates to improving competency and care.

Acts as clinical resource for patient population in area.

Maintains ability to assist with clinical care.

Professional Development Behaviors

Attends educational opportunities of minimum 18 hours job-related education per year.

Fosters professional development of others via constructive performance appraisals and professional development plans.

Establishes sound Shared Leadership council structure for units of accountability.

Fosters collegial relationships between team members, other departments, and medical staff members.

Leadership Behaviors

Demonstrates fiscal accountability in budget preparation, monthly analysis, and compliance to budget guidelines.

Establishes departmental goals and leads unit to achieve them.

Manages staffing effectiveness.

Rounds proactively throughout unit to identify and react to escalating concerns of potential or actual conflict, seeking resolution and incorporating service recovery.

Develops and maintains relationships with leadership in other departments to ensure appropriate resources are accessible for clinicians.

Executes implementation plans for system and unit changes.

Engages departmental leaders to achieve unit goals and projects

Focuses time and attention on key retention activities.

Coaches staff to improve performance.

Understands My PATH program and educates Assistant Nurse Managers and staff.

Quality and Evidence-Based Practice Behaviors

Provides oversight for development of quality measures and quality controls for unit.

Ensures compliance with all regulatory requirements, including Joint Commission.

Leads unit in creation of staffing effectiveness monitors.

Oversees follow-up to occurrence notification system reports.

Participates in departmental assessment of national recognition data collection processes.

Allocates resources to work toward care standardization and performance improvement in accordance with evidence-based practice.

Primary Location Address 1405 Clifton Rd NE

Job Family Nursing-Management

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