Technical Services Manager

Michigan Sugar Company
Full time Full day
Freeland, MI
Excellence. Pride. Integrity. Compassion. Trust. Are you ready to plant your career in a place where words like these serve as the foundation for doing business every day? At Michigan Sugar, our purpose is Making Life Sweeter, and our mission is Creating Growth and Opportunity

Michigan Sugar Company has an immediate full-time opportunity for a Technical Services Manager, located at the Corporate Office, Bay City, MI 48708.

Job Summary:

The Technical Services Manager manages the day-to-day operations of the Quality Assurance Operations . This position provides technical support and direction to the Factory Chemists, Quality Assurance Manager and SQF Manager roles via dotted line supervision and support. They provide support to the Vice President of Operations, as well as the entire Operations department with respect to quality analysis, process optimization, technical training, and support to efficiently operate the four beet sugar factories within Michigan Sugar. This support ranges from laboratory instrument and methods development to a deep understanding of the daily and weekly production reporting for the company. The role manages chemical control of factory operations and quality control functions for all products, works collaboratively with the factory resources, is responsible for the accurate and timely reporting of analytical data pertaining to factory operation and quality control of finished products, and accounting for sugar introduced and leaving the process

Primary Responsibilities:

  • Communicate with and assist the Factory Lab management team in solving or investigating process problems which require technical, analytical or laboratory services.

  • Assist in the training and development of laboratory employees.

  • Advise and assist in areas relative to sample collection and analysis, laboratory equipment and analytical procedures.

  • Working with the SQF Manager and Quality Assurance Manager to help remedy any food safety or quality problems along with facility managers.

  • Ensures the calibration of testing instruments, weights, and proper adjustment and use of laboratory instruments.

  • Oversee the preparation and completion of the DMR-QA (Discharge Monitoring Report-Quality Assurance) study as required by the site specific NPDES permit. Review the results prior to submittal and assist the factory chemist in identifying, correcting, submitting the corrective actions for any nonconforming results.

  • Supervise activities of General Laboratory. Assign projects to General Laboratory when special testing is required.

  • Establish quality control procedures for all products, keep the Vice President of Operations advised of evaluations. Where necessary, make recommendations for quality improvements. Keep Marketing Department advised of all aspects of product quality.

  • Assists in maintaining optimum in-process and product quality control to ensure that customer specifications are being maintained.

  • Along with the Quality Assurance Manager and SQF Manager, responsible for the establishment and adherence to rules of good housekeeping in all areas and facilities under his/her direction; monitors the effectiveness of housekeeping practices to see that the highest standards are maintained.

  • Communicates orally and in writing. Read and understand oral and written policies, safety and environmental requirements, and other company policies.

  • Some travel required to meetings, conferences, and company locations.

  • Keep the Vice President of Operations and Factory Superintendents advised of evaluations concerning chemical control, crystallization, losses, and other factors pertinent to factory operations and make recommendations for improvements.

  • Keep abreast of all FDA and State Agency regulations relative to our products. Consult with Company Legal Counsel in these matters and make recommendations to all.

  • Maintain cost control in all areas of his responsibility.

  • Responsible for the safety of employees under his supervision and for the safe operation of all machinery and equipment used by those employees in the course of their employment, including the maximum effective use of all safety devices and equipment.

  • Prepare operating, maintenance and repair, and capital budgets for factory laboratories and general laboratory.

  • Coordinate and ensure all factory laboratory equipment is calibrated on an acceptable cycle.

  • Provide support for ‘round-robin’ testing of quality parameters to ensure that consistent analysis is occurring between sites.

Secondary Responsibilities:

  • Keep abreast of current analytical and quality technology to ensure Company has the best applicable methodology at its disposal.

  • Makes every effort to keep up with advances and new techniques, which will improve the function of the Quality Department.

  • Establishes and maintains lines of communication, coordination, cooperation, and an informal working relationship between other departments of the Company that will ensure that plans, programs, and their progress are in harmony with and contribute to the Company’s overall objectives.

  • Performs other related duties as required by the Executive staff.

  • Coordinates with the Operating and Marketing Departments in matters relating to sugar orders and shipments.

  • Works closely with the Sales Department regarding customer satisfaction and product and by-product quality.

  • Provide technical assistance, review KPI monitoring systems & determine to improve process operations.

Position Qualifications:

  • Bachelor’s Degree in Chemistry or related field, including Engineering

  • Minimum 5 years experience

  • Strong knowledge of and experience with laboratory analysis and instrumentation

  • Strong interpersonal skills including demonstrated written and oral communication skills

  • Working knowledge of the sugar production process and the quality parameters required

Key Competencies:

  • Extensive knowledge of laboratory instrumentation and methods applied in the sugar factory, lab and finished product areas

  • Extensive knowledge of Quality Control and Industrial Hygiene Practices

  • Extensive knowledge of GMP and food safety practices

  • Skilled in the use of all related quality testing equipment

  • Skilled in the use of a computer and related technology

  • Ability to read and understand instructions

  • Ability to read, teach and interpret safety information & placards

  • Valid driver’s license required to apply and required to maintain employment in this position

NOTE: The above statements are intended to describe the general nature and level of work being performed by staff assigned to this position. The above statements are not to be construed as an exhaustive list of all responsibilities, duties and skills that may be required. All staff may be required to perform duties outside their normal responsibilities as needed.

Michigan Sugar Company offers competitive salary, opportunity for professional growth, and provides excellent medical insurance 100% company paid. A comprehensive benefits package includes: dental and life insurances, 401k match, paid holidays, vacation, sick leave and more. To learn more visit

Michigan Sugar Company was founded in 1906 when six smaller sugar companies merged their operations. In 2002, Michigan Sugar Company became a grower-owned cooperative and in 2004, it merged with Monitor Sugar Company to form the company that exists today

Michigan Sugar Company is headquartered in Bay City and has sugarbeet processing facilities in Bay City, Caro, Croswell and Sebewaing, Michigan. Its nearly 900 grower-owners plant and harvest up to 160,000 acres of sugarbeets each year in 20 Michigan counties, as well as Ontario, Canada. Those beets are sliced at the factories and turned into about 1.3 billion pounds of sugar annually

That sugar is sold to industrial, commercial and retail customers under the Pioneer and Big Chief brands

Michigan Sugar Company has 930 year-round employees and an additional 1,100 seasonal workers. It is the No. 1 employer in Huron County, the No. 2 employer in Bay and Sanilac counties and the No. 3 employer in Tuscola County. The company’s annual payroll is more than $65 million and its annual local economic impact is about $500 million

Michigan Sugar Company is the third largest of nine sugarbeet processing companies in the United States and Michigan is one of 11 states where sugarbeets are grown in the country

Michigan Sugar Company is an Equal Opportunity Employer

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