Office Assistant I (PCN 3003)

State of Alaska
Full time Full day
$17 / hour
Juneau, AK


The Department of Labor and Workforce Development, Division of Workers’ Compensation, is recruiting for an Office Assistant I located in Juneau!

The position is in the General Government Unit (GGU) at a range 8.

What you will be doing:

As the receptionist, this position provides administrative/clerical assistance to the Juneau Workers Compensation office. Responsibilities include opening and distributing the mail, answering the main phone line, maintaining the division’s email account, processing file requests, and maintaining office supplies.

Our organization, mission, and culture:

The Division of Workers’ Compensation is the agency charged with the administration of the Alaska Workers’ Compensation Act in a fair and impartial manner to ensure the quick, efficient and predictable delivery of medical and indemnity benefits to injured workers at a reasonable cost to employers and insurance carriers. This position provides mission critical clerical support to the Division.

This is a great stepping-stone position, as the chosen candidate will have lots of opportunity for cross training. Workers’ Compensation is a Division that fosters growth and from this position it would be easy to advance in whatever administrative or programmatic field catches your interest. The work environment has a good balance of social teamwork and independent tasks; it is fun and fulfilling with plenty of variety in the daily work.

The working conditions you can expect:

This position is located in the Department of Labor and Workforce Development building at 1111 W. 8th Ave Ste 305, Juneau, Alaska 99801. The building sits along the Gastineau Channel next to the Sea walk and Whale Sculpture. The office has a beautiful view of the channel, Mt. Juneau, and offers ample parking. This position also offers paid leave accrual, a comprehensive retirement plan, and a competitive health, vision, and dental plan.

Who we are looking for:

To be successful in the position a candidate will need the following core competencies:

  • Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

  • Flexibility:(*) Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

  • Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

  • Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.

If this sounds like your skill set, please submit your complete application through Workplace Alaska!

A cover letter is NOT required for this position.
Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

Minimum Qualifications

High school diploma or G.E.D.;


Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program);


A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).

Special Note:

ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.

"Acceptance in full standing" means acceptance to a post-secondary program by a college or university and does not require enrollment or participation in the program. This includes acceptance in a program offering college credits while in high school, or both high school and college credits, but does not include taking advanced placement courses in high school.

Some positions in this class require the incumbent operate a State vehicle. Such positions require the selected candidate possess a valid driver's license and be 18 years of age or older on or before the first day of employment.

Additional Required Information



This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.


Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.


A cover letter IS NOT REQUIRED to be considered for this position. Instead, applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.


  • A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).

  • A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.


You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply” page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you’re experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.


If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.


Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.


If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.


If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.


This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.


Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at


The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.


Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:

[email protected]

For applicant password assistance please visit:

Contact Information

For specific information in reference to the position please contact the hiring manager:

Rachel A Michaud

Administrative Assistant II

(907) 465-6047

[email protected]

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

  • Health insurance, which includes employer contributions toward medical/vision/dental

    • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.

      • AVTEC

      • Confidential

      • Correctional Officers

      • Marine Engineers

      • Mt. Edgecumbe Teachers

      • Supervisory

      • Unlicensed Vessel Personnel/Inland Boatman's Union

      • Exempt employees (not covered by collective bargaining)

    • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

      • General Government

      • Labor, Trades and Crafts

      • Public Safety Employees Association

      • Masters, Mates & Pilots

  • Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

  • Group-based insurance premiums for

    • Term life (employee, spouse or qualified same sex partner, and dependents)

    • Long-term and short-term disability

    • Accidental Death and Dismemberment

    • Long-term care (self and eligible family members)

    • Supplemental Survivor Benefits

  • Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

  • Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)

  • Matching employer contribution into a defined contribution program (new employees)

  • Employer contribution into a defined benefit or defined contribution program (current employees)

  • Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security

  • Option to enroll in the Alaska Deferred Compensation Program

  • Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

  • Personal leave with an accrual rate increase based on time served

  • Eleven paid holidays a year

  • Gym discounts at participating fitness providers in multiple locations throughout the state.

See for additional information

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