Customer Service Agent

SYKES
Full time Full day
$14 / hour
Langhorne, PA
Joining us on this new project! $650 stay bonus we shall payout at 120 days!



At SYKES, we help people one caring interaction at a time - that includes you! As a Customer Service Advisor at our Langhorne site, you'll shine if you have a passion for connecting with customers and providing creative solutions. Familiarity with iOS and/or macOS, or comparable technology, is preferred.



Work with us and you'll enjoy:
  • $14.00 per hour

  • Full-time schedules (40 hours/week)

  • 100% Paid Training

  • A career defining experience

  • A team with a passion to set you up for success.

  • Full benefits package including medical, dental, vision & life insurance
  • Company-match 401(k) retirement plan

  • Paid time off

  • 100% free college tuition program after one year of employment

Our four pillars to success include:




Customer service focus with previous experience in customer-facing roles
    • Demonstrating a passion for customer service, ownership of the experience, and a drive to deliver a comprehensive resolution

    • Obsesses over the customer experience and constantly strives to exceed their expectations
Desire, ability, and willingness to learn:
    • Stay curious and inquisitive in the pursuit of professional excellence

    • Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
    • Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
Technical knowledge and expertise including professional and/or personal technical troubleshooting experience:
    • Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
    • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real-time
Resilience:
    • Able to self-manage and work independently in a fast-paced and highly demanding environment
    • Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
    • Eager to receive feedback, embraces coaching and demonstrates changes as a result
SYKES is committed to health and safety. We follow these procedures at our Langhorne location:

  • Video interviewing

  • Temperature checks and mask requirements
  • Hand sanitizer and wipes readily available. Daily deep clean of facility

  • Educational materials and sessions providing health and safety updates and information



Required qualifications, skills and experience




Apply with us if you possess:

  • At least 18 years old

  • A high school diploma or GED

  • Excellent communication skills, both written & verbal

  • Ability to pass a background check

  • Ability to work a flexible schedule including days, nights, and weekends



About SYKES




SYKES Langhorne is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Langhorne!



EEO statement



EOE/Veteran/Disabled

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