Principal Researcher

Full time Full day
Moss Beach, CA
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HOVER uses patented technology making it possible for anyone with a smartphone camera to create an interactive 3D model, complete with detailed measurements and powerful design features. The data produced is extremely valuable as it generates a single source of truth for the physical world allowing for more veracity throughout the home improvement and insurance processes. We've found an incredibly strong product-market fit across exterior home improvement, insurance, and financial services. What's the secret sauce? Cutting edge technology, an exceptional culture, and a commitment to our values (Think. Do. Serve.)

With our team of investors, including Google Ventures and Menlo Ventures, HOVER is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds

Why HOVER wants you:

The research team at HOVER is growing and evolving. We're looking for a Principal Researcher to lead research projects and help evolve research operations at HOVER. This role reports directly to the Director of Research on the design team. You'll collaborate across design, product, engineering, data science, operations, marketing, and sales. Your research insights, from customer and market research, will influence product and business decisions

You'll contribute by:

Conducting strategic research that informs the company vision and product roadmap

Using a variety of communication tools to share research insights across the company

Working with design leadership to inform and improve and uplevel research processes

Coaching and mentoring, promoting research and customer centricity processes and tools and best practices

Lead research and customer centricity workshops with cross-functional teams to increase understanding of customers, and target markets, and track research from findings and insights to action and impact

Your background includes:

8+ years of experience using qualitative and quantitative research, preferably with data and analytics, to inform product and business decisions for B2B and B2C and B2B2C

1+ years coaching and mentoring, enabling others to conduct their own research

Experience with UX metrics and benchmarking

Organized and focused on efficient research planning and operations

Management and use of multiple research tools and vendors, including but not limited to Qualtrics, an unmoderated usability testing tool, and panel providers

Experience collaborating across an organization

Outstanding communicator and facilitator for presenting, speaking, and leading workshops and trainings

About Design at HOVER

The design team at HOVER is striving for nothing less than to be the most talented, most tight knit and most passionate group of humans to ever be brought together. We are a rapidly growing group of design leaders, product designers, researchers and brand designers working in tight collaboration with many teams across HOVER to bring memorable experiences and customer obsession to every facet of what we do. We have a focus on building an amazing culture, team and individual growth and solving real world problems. In short, everything you could possibly want


Compensation - Competitive salary and meaningful equity in a fast-growing company

Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents

Paid Time Off - Unlimited and flexible vacation policy

Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave

Mandatory Self-Care Days - A day set aside each month to allow employees to recharge

Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance

Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

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