Customer Operations Planner

Benestar Brands
Full time Full day
Posen, IL
Description:


We are Benestar Brands. Here at Benestar Brands we are committed to our valued employees, leading innovation, quality, and community. Benestar Brands bring better-for you snacking to consumers with brands dating back nearly a century. We are proud to bring high quality snacking happiness to the hearts and bellies of our consumers daily. At Benestar Brands, we love what we do; we think you will love us too.


If you are an individual who likes to be challenged and make a difference in a fast-paced team-oriented environment, look no further. Come join Benestar Brands; a company committed to its employees and inspiring wellness in consumers everywhere.


Competitive Benefits offered to employees:


  • Low-cost Health, Vision and Dental insurance coverage

  • Company paid Short-Term and Long-Term Disability

  • Company paid Life Insurance

  • Voluntary Life and AD&D insurance

  • 401(k) retirement savings plan with company match


We are hiring for a Customer Operations Planner in Chicago, IL.
The Customer Service Planner is responsible for supporting the dedicated customer operations team and managing the business within our Chicago facility, including the routing of loads to optimal coverage divisions or carrier partners, providing status updates to customers, and addressing customer and carrier opportunities.


WHAT YOU'LL DO:


  • Monitor/manage the day-to-day shipping processes and ensure the metric requirements are being met. Analyzing, advising, and recommending solutions to management of personnel, work-flow issues, and trends.

  • Work in tandem with customer and carrier partners to ensure all loads pick up and deliver on time and any customer and carrier issues are quickly identified and resolved.

  • Review freight for internal or external carrier partner to provide best service to the customer while optimizing the cost and remaining apprised to carrier constraints and customer volumes.

  • Manage daily communication between multiple customers and internal functions, including but not limited, to daily communications regarding customer expedited requests, changes to initial warehousing or production plans, date changes due to product availability, carrier constraints, and other operational variables.

  • Optimize the life cycle of a customer order through execution of process improvement initiatives which result in cost savings for both the customer and the company.

  • Gather relevant data points, such as customer charges for partial/late shipments, and ensure the information is available for determination of additional charges pre-shipment.

  • Review customer on-time-in-full (OTIF) reports and assist with ensuring we are meeting contractual customer requirements.

  • Compare pre-shipment costs to post-shipment costs to ensure estimates are aligned to actuals. Research and resolve discrepancies.

  • Other duties as assigned.

. Requirements:
  • Two (2) years’ experience in customer focused role; or equivalent combination of education and experience. Associates degree preferred

  • NAV or similar ERP system preferred; experience in analysis of performance/operational data preferred.

  • Strong customer focus with a clear understanding of the wider issues impacting delivery impediments.

  • Excellent communication skills.

  • Must have a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paces business environment.

  • A can-do approach and attitude.


WORK ENVIRONMENT:


  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

  • While performing the essential functions of this position, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing in environments with varied temperatures.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status. We are an Equal Opportunity Employer.

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