Residential Homeless Services Case Worker

Catholic Charities, Diocese of Joliet
Full time Full day
Posen, IL

Description: Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities, Diocese of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way we encourage you to join us in making a difference!
If you desire a better work/life balance and can work in a fast paced environment with excellent growth potential, we would like to hear from you.

1. Operates as a member of the Community Services Division team.
2. Facility management including implementation of daily routine
3. Management of client treatment
4. Responding to the 24-hour crisis line including the use of crisis intervention, assessment, diversion and referral skills.
5. Other duties as assigned within the guidelines of this position.
1. Provides parent training and support in areas such as counseling to help parents learn appropriate techniques to overcome their difficulties with parenting through role modeling appropriate parent/child interactions.
2. Ensures that all client files are complete and contain all required documents (i.e. income affidavit, releases, client plans, case notes, intake forms, termination forms, public aid/IDHS forms, aftercare plans, CSBG forms, etc.)
3. Monitors and assists in writing and management of individualized client plans designed in consultation with the KPHH Supervisor.
4. Reviews along with Supervisor client case files on a regular basis insuring that individualized client planning progresses.
5. Assesses and evaluates with KPHH Supervisor residents for potential placement or referral for Transitional Housing, Permanent Supportive Housing Program or Homeless Prevention Services.
6. Advises KPHH Supervisor when the client does not maintain individualized client plan.
7. Attends weekly staff meetings and participates in on-going service planning for individual residents.
8. Networks, when appropriate, with the community-at-large, depending on client needs. Advocate for clients and make appropriate professional contacts.
9. Demonstrates ability to make sound judgments, provide appropriate client services within the guidelines provided, and implement daily routine of KPHH residence including chore schedules, room checks, and supervision of meal serving and clean-up.
10. Manage the facility as a clean, comfortable, and orderly environment intervening directly with clients to that end and ensuring the facility meets health department and fire safety codes.
11. Is aware of emergency procedures with regard to (a) building safety (b) client emergency, and (c) 24-hour coverage in order to respond to emergencies with immediacy while utilizing guidelines.
12. Carries out duties in a professional manner that is consistent with Agency and program mission, goals, and objectives.
13. Answers a 24-hour crisis line with awareness of agencies within DuPage County and the general metropolitan area, as possible resources for clients in crisis and callers at risk of homelessness.
14. Utilizes crisis prevention and crisis intervention skills as necessary to the caller’s situation.
15. Assesses clients utilizing the guidelines provided and complete the necessary forms and records, and make appropriate referrals for all callers not given intake appointments at KPHH.
16. Within the guidelines provided implements and provides a range of counseling services depending on client needs (i.e. individual or family counseling, crisis intervention, budget counseling, personal hygiene, money management, job seeking skills, etc.) and provide a supportive environment to shelter residents.
17. Assesses clients’ eligibility for rental assistance, transportation, childcare assistance, and other basic needs support. Consults with Supervisor in order to fill out necessary forms and keep records of assistance provided.
18. Completes daily checklist and shift exchange to ensure duties/information sharing is consistent for program continuity.
19. In regards to residential clients, observes all intake and termination procedures for shelter; prepares all necessary forms; case notes, facilitates individualized client plan and follow-up on these plans throughout their shelter stay and termination.
20. Assesses client self-sufficiency skills and counsels accordingly.
21. Is familiar with community agencies and resources to serve the needs of the population who are at high risk of becoming homeless and who are without shelter.
22. Encourage clients to consider alternatives and to think through the consequences of their choices, which may lead to future homelessness issues.
23. Is familiar with diversion, Homeless Prevention, Rapid Re-Housing, Permanent Supportive Housing and Transitional Housing Programs.
24. Work cooperatively with the KPHH Supervisor and other appropriate staff and persons to insure that the needs of Homeless Services clients are addressed with dignity and respect.
25. Participate in staff development training and Agency meetings.
26. Respond to emergencies involving Transitional & Permanent Supportive Housing Program participants; inform TH/PSH staff, the Assistant Director of Community Services of the emergency and any response made to residents. In the event a TH/PSH staff is unavailable, the Assistant Director of Community Services - North should be notified immediately. The Director of Community Services may be notified in the absence of the Assistant Director.
27. Specific duties may be assigned as needed, such as; weekly support group meetings; weekly case file reviews in – service training for clients, etc.
28. Each employee of KPHH shall be held responsible for the items outlined in the Agency personnel policies as well as the KPHH policies and procedures.

  • Work/Life Balance Time-off: 12 Holidays - 15 Days’ Vacation -3 Personal Days-9 Sick Days
  • Medical/Dental/Vision Health Insurances
  • Flexible Spending Account
  • Long-Term Disability and Life Insurance
  • 403B Retirement Plan with employer contributions
  • Employee Assistance Program (EAP)
  • Short-term Disability Insurance

. Requirements: 1. High school diploma or equivalent is required for this position. A Bachelor’s degree is preferred with preference in areas of the human services field. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. A minimum of one (1) year of experience providing direct service in social work, crisis intervention, or counseling is preferred.
3. Must be at least twenty-one (21) years of age.
4. Demonstrated capacity to work with individuals/families in crisis situations.
5. Demonstrated capacity to work with persons from diverse ethnic, racial and social backgrounds.
6. Ability to relate to individuals in a warm, non-judgmental manner.
7. Proficiency in the use of Microsoft Office applications including Outlook, Word, and Teams.
8. Strong verbal and written communications skills. Must be fluent in spoken English so clients and other service providers can understand the case worker when advocacy services, counseling, direction, etc. are provided.
9. Passage of complete background clearance, physical and Tuberculosis (TB) Test.
10. Catholic Charities, Diocese of Joliet, has adopted and follows the Codes of Ethics established by Catholic Charities USA, the National Association of Social Workers and the American Psychological Association. As an employee of the Agency you are expected to support these codes to the extent doing so is consistent with and allowed by applicable law.
11. A valid driver’s license, reliable means of transportation and proof of liability insurance is required.

Job Type: Full-time

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