Coordinator, Residence Life Information Technology

Missouri State University
Full time Full day
$50,786 - $56,015 / year
Bois D Arc, MO
The Coordinator, Residence Life Information Technology is responsible for establishing and maintaining the link between student academic learning needs and the technological services available in the residence halls, including overall supervision, operation, and management of the Residence Life, Housing and Dining Services’ servers and network functions, web development, ResNET Help Desk services, and all computing support for residence hall students, Residence Life staff, graduate assistants, and student workers. The Coordinator, Residence Life Information Technology assists in budgeting and planning for current and future technology needs, performs systems and operations tasks on networked computer systems serving staff and residents, and supervises all ResNET staff
Description of Primary Duties
The Coordinator, Residence Life Information Technology is responsible for establishing and maintaining the link between student academic learning needs and the technological services available in the residence halls, including overall supervision, operation, and management of the Residence Life, Housing and Dining Services’ servers and network functions, web development, ResNET Help Desk services, and all computing support for residence hall students, Residence Life staff, graduate assistants, and student workers. The Coordinator, Residence Life Information Technology assists in budgeting and planning for current and future technology needs, performs systems and operations tasks on networked computer systems serving staff and residents, and supervises all ResNET staff
Minimum Acceptable Qualifications
Education: A Bachelor’s degree with which includes computer-related courses is required; a Bachelor’s degree in a computer-related field is preferred.



Experience: At least one year of experience in a computer-based user support role is required. Experience with a wide range of platforms and technologies are required. Supervisory experience is required. Experience in web page design and development is required. Experience with project management and installation and maintenance of application software is required. Experience in troubleshooting problems with desktop computers, tablets, and enterprise printers is required. An understanding and knowledge of basic networking components is required. Major- and micro-systems programming experience is preferred. Experience working in a university or college residence hall setting is preferred.



Skills: Excellent technical knowledge and aptitude and the analytical ability to diagnose and solve a multitude of hardware, software, file server, and network-related issues are required. A working knowledge of network topologies is required. The ability to install and configure microcomputer system components and peripherals is required. The ability to install operating systems and application software on microcomputer systems and microcomputer network servers is required. Skills in the use of web development software, office applications software, and email are required. The ability to manage and supervise a successful operation that is customer service-driven and highly technical is required. The ability to communicate effectively both verbally and in writing is required. The ability to maintain a professional and positive rapport with staff and residents is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required. The ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required. The ability to design and implement educational and social programs for a residence hall audience is preferred. The ability to understand the various technological needs of a residence hall setting including those of staff and residents is preferred.



Effort: The ability to respond promptly to emergency and assistance calls is required. The ability to lift and carry objects weighing up to fifty pounds and connect cables which may require climbing ladders or working under desks is required. The nature of the position requires the installation and repair of microcomputers and peripherals, as well as inspecting physical facilities for conditions that might harm electronic equipment.



Other: After-hours response to hardware and software failures and facility security issues involving the electronic card access system is required to ensure adequate service and security is maintained for the residence hall system
Additional Qualifications Link to Job Description http://www.missouristate.edu/human/jobdescriptions/21338.htm Open Date 06/18/2021 Close Date (If Close Date is blank then the posting is considered open until filled) 08/06/2021 Special Instructions to Applicants
Official transcripts will be required at the time of hire.

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