Customer Support Representative

Redneck Trailer Supplies
Full time Full day
Bois D Arc, MO

Redneck Trailer Supplies is the nation's leading distributor of trailer parts and supplies and we are seeking a Customer Support Representative. We have been in business since 1979 and now have 20 branches in 17 states.

The purpose of the Customer Support Representative is to answer customers' telephone, mail, and email inquiries and process orders for product. This person will be responsible for resolving customer complaints and requests for refunds, exchanges, and adjustments with management approval. Must be able to provide customers with catalogs and information concerning products, prices, and shipping time. This person will act as an Internal Sales Representative by creating orders and attempting to sell additional merchandise to the customer. Duties include, but are not limited to,

  • answer incoming phone calls within 3 rings

  • enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed

  • research customer service complaints and answer customer questions; consult with management for direction to resolve complaints within 24 hours

  • make calls to customers by phone, visit, or make visits at trade shows as directed by management

  • research all customer warranty and/or return requests and complete the appropriate forms and documentation pertinent to the problem on the same day received

  • develop product knowledge to insure ability to specify and recommend products to customers

  • working knowledge of pick, pack, and wrap duties

  • stay current with featured products and promotions

We are looking for a candidate that will take our core values to heart and has a strong drive to succeed in our industry. This position requires strong leadership abilities and strong organization and planning skills. Redneck Trailer Supplies provides training.

Minimum Education Required*: High School Diploma or Equivalent

Minimum Experience Required
*: One year related, inside sales, experience

  • Equivalent combination of education and experience will be considered.

Redneck Trailer Supplies offers a competitive salary package which includes: paid vacation and holidays, medical-dental-life-vision insurance, 401K and profit sharing.


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