RECEPTIONIST

Perry County Health System
Full time Full day
Perryville, MO
  • POSITION SUMMARY
      Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization
  • ESSENTIAL JOB RESPONSIBILITIES



    This section reviews the employee’s performance of the responsibilities outlined in his/her specific job description. For each, select the rating that best describes the overall completion of that responsibility. This section's weight equals 25%.


    • Create a positive first impression. Greet patients in a friendly pleasant and helpful manner. Keep reception area neat and orderly (update magazines, organize patient education materials, clean fish tank). Make sure patients are comfortable and keep them informed of wait times. Assist with patient flow throughout the office. Print encounter forms to the lab in a timely manner to inform nurse of patient’s arrival. Efficiently handle all patients who may need appointments, refills, or messages taken, screening for potential problems. Be familiar with clinic wide procedures in order to better serve the patients.

    • Accurately enter and update patient demographics information. Have patients complete the necessary paperwork. Be knowledgeable of all necessary computer fields and of insurance companies with whom the facility deals. Verify Medicaid eligibility. Make sure all documentation is scanned onto the patient’s account on a daily basis. Notarize all legal forms specific to the job. Keep track of no shows and daily schedules. Complete patient surveys on every patient encounter.

    • Act as a liaison between medical community and other services needed by the patient. Establishes and maintains effective public relations with patient and family with regard to non-medical services provided by the clinic. Collect copays and other payments. Balance cash drawer and operator report daily. Recognize potential collection problems and refer patients to the Collection Manager. Assist pharmaceutical representatives, view sample closet, pull bins as need for samples.

    • Dependability, Promptness, Flexibility. Reports to work on time. Begins work at scheduled time. Maintains less than 4% absentee rate. Maintains less than 25% edit sheet rate. Makes the most of work time and accomplishes tasks promptly and efficiently.

    • Positive motivational attitude. Works well with others. Maintains a positive working relationship within clinic and hospital. Performs well in stressful situations. Adaptive to change Teamwork, Cooperation with others. Ability to work in conjunction with multiple departments and employees on a different levels. Open communication between members of you direct department. Accepts authority and constructive criticism.

  • SKILLS & ATTRIBUTES
      Skills:
      • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
      • Speaking - Talking to others to convey information effectively
      • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
      • Writing - Communicating effectively in writing as appropriate for the needs of the audience
      • Service Orientation - Actively looking for ways to help people
      • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
      Attributes:
      • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
      • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
      • Speech Recognition - The ability to identify and understand the speech of another person
      • Speech Clarity - The ability to speak clearly so others can understand you
      • Near Vision - The ability to see details at close range (within a few feet of the observer)
      • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • EXPERIENCE & EDUCATION
      High School Diploma (or GED or High School Equivalence Certificate); Over 1 year, up to and including 2 years prior medical receptionist experience prefered


Location: Perry County Health System · PERRYVILLE FAMILY CARE CLINIC

Schedule: Full Time, Days, occasional Saturdays and evenings required

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