Health & Human Services CommFull time Full day
The RGSC State Supported Living Center (SSLC) is seeking a Clinic Clerk to join an interdisciplinary team of professionals to provide clinical care to residents of the SSLC. As a State Supported Living Center Clinic Clerk, you will work at the SSLC campus with a dynamic group of staff and professionals who are dedicated to providing support and services for individuals with intellectual and developmental disabilities. This is a team environment where staff clinicians collaborate to provide comprehensive care and services. To learn more about the SSLCs, see https://hhs.texas.gov/services/disability/intellectual-or-developmental-disabilities-idd-long-term-care
The most important characteristic about State Supported Living Center employees is that we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. Our vision statement is “Individuals served at State Supported Living Centers will experience the highest quality of life, supported through a comprehensive array of services designed to maximize well-being, dignity, and respect.”
The state of Texas offers many benefits to employees, including competitive salaries, career advancement, health and dental insurance, and paid vacation and sick leave
The Clinic Clerk works under the direct supervision of the Medical Director. The Clinic Clerk performs complex clerical work to include but not limited to: answering correspondences, reviewing mail, providing information and instructions to unit personnel, performing advanced clerical duties, maintaining files and reports, assembling and organizing information for supervisor, assemblies and organizes information for internal and external auditors, completing, tracking and submitting documents in a timely manner, and ordering office supplies. Serves as back-up to Medical Scheduler.
Essential Job Functions:
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned
Assists with and updates Morning Medical Minutes. Keeps tracks of follow ups and pending business for Morning Medical
Maintain or develop (as needed) tracking systems to track clinic referrals made for PCP assessment of residents
Maintain or develop (as needed) tracking systems to track hospitalizations, to include but not limited to details of hospitalization for resident
Maintain or develop (as needed) tracking systems to track consents, surgery approvals, appointment requests, records requests, records receipt, follow-up visits, and scheduled appointments. It requires the use of various types of tracking systems including electronic databases and hard copy file type systems and must be maintained meticulously. It requires attention to detail and accuracy
Performs other tasks as assigned to support the facility’s provision of quality services and supports for individuals served
Acts as support and cross-trains for other duties. Other duties as assigned or needed
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Knowledge Skills Abilities:
Knowledge of business terminology, office practices and procedures, and principles of office management; of spelling, punctuation, grammar, and arithmetic
Skill in machine transcription, word processing, or shorthand to take and transcribe dictation; and in the use of automated equipment and software
Ability to make basic mathematical computations and tabulations; to maintain clerical records and prepare reports; to compose letters and memoranda; and to operate automated equipment
Knowledge of computer system (word, excel)
Ability to interact with public and co-workers
Ability to make minor decisions in accordance with facility regulations
History which demonstrates a pattern of professional, courteous, and cooperative interactions with others
Registration or Licensure Requirements:
Must possess valid Texas driver’s license or obtain it no later than 90 days after hire date. Applicants with an out-of-state driver’s license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy
Initial Selection Criteria:
High School diploma or GED equivalent
Minimum of 1-year work experience in a records/clerical setting
Ability to understand and follow written instructions
Ability to develop and implement tracking systems
Related work experience may substitute for the required education on a year to year basis with a maximum substation of 2 years
Experience using a personal computer for inquiry and date entry
Skill in using in Microsoft Office application
Skill in the use of standard office equipment and software.
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS OIG List of Excluded Individuals/ Entities. Males between the ages of 18 – 25 must be registered with the Selective Service
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. All State Supported Living Center employees are subject to Random drug testing
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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