Quality Assurance Specialist

C2 GPS- Lower Rio Grande Workforce
Full time Full day
$17 / hour
McAllen, TX


Under general supervision, this position performs routine monitoring work and is responsible for using statistical sampling, auditing, and observation of work in progress to evaluate compliance with policies and procedures and adherence to contract requirements. Provides technical assistance on workforce services programs and services. Identifies areas for improvement and suggests enhancements

** Position is temporary with opportunity for full-time. Position will also be located at Edinburg Workforce Solutions Center (short-term) and transition to McAllen Workforce Solutions Administrative Office (long-term). **

$17.00/hour / DOE


  • Provides technical assistance on workforce services programs
  • Conducts monitoring procedures such as data gathering, data review/analysis, and document/case file
  • review, verification, and criteria development and make recommendations for improvement as
  • appropriate
  • Maintains appropriate documentation on all program reviews
  • Provides all required monitoring documents by deadline to Quality Assurance Lead
  • Communicates effectively with Management and staff using good judgment and diplomacy
  • Performs daily case readings of eligibility criteria completed by workforce center staff
  • Reviews and submits response in formal format to Quality Assurance Lead
  • Maintains contact with Career Center Supervisors and Career Counselors
  • Adapts to new programs and software for each individual assignment
  • Maintains knowledge on current and future programs to ensure compliance
  • Performs other related duties as assigned


  • High School Diploma or equivalent from an accredited educational institution with 5 years of experience working with a public or private sector, preferably in a field of workforce development, or
  • Associate Degree from accredited college with 3 years of experience working with a public or private sector, preferably in workforce programs, or
  • Bachelor degree from an accredited university or college in a relevant field of study and 1 years of work experience
  • Directly related work experience in quality control, auditing or performance monitoring
  • Familiarity with applicable federal, state and local laws and regulations
  • Accustomed to complex, fast-paced and confidential work environment
  • Demonstrated computer skills, with experience using word processing and spreadsheet software programs
  • Excellent written and verbal communication skills
  • Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs
  • Ability to work independently and remain self-motivated with minimal direct supervision
  • Strong organization skills and close attention to detail
  • Demonstrate critical thinking skills
  • Knowledgeable with the Integrated Service Principles
  • The position is in the Workforce Solutions service delivery area. A Quality Assurance Coordinator must be able to relocate anywhere in the service delivery area
  • Required to utilize a personal automobile in traveling from site to site while performing duties and responsibilities, requiring a current valid driver’s license and current automobile liability insurance
  • Bilingual in English and Spanish preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel and talk and hear. Travel required


C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) with 6% Employer Match Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Pet Insurance

Equal Opportunity Employer: minority/female/disability/veteran

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