Customer Service Rep

Full time Full day
Omaha, NE

**Generous Sign-On Bonus Offered to Eligible New Hires**

  • work directly with medical professionals and physicians to facilitate patient care

  • advocate for and work in lockstep with chronic patients

  • partner with physicians and other health care providers to facilitate the ongoing medical care of their patients

  • make a difference in the growth of an organization and the quality of care they offer their patients

  • work for an organization that rewards success and fosters a culture of promotion

Job Responsibilities include:

  • Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population

  • Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments

  • Preparing and analyzing the billing and setup paperwork for patient services
  • Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization

  • Recommending potential products or services to management by collecting patient information and analyzing customer needs

  • Actively participating in the training of new customer service and sales personnel


  • High school diploma or GED required

  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements

  • Problem solving skills

  • Documentation skills

  • Listening skills

  • Adept at resolving conflict

  • Ability to analyze information

  • Multitasking capabilities

  • Computer and technological literacy

  • Positive and professional personal image

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.

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