Service Ambassador

UC Davis Health
Full time Full day
Nicolaus, CA
Department Description




The Post Anesthesia Care Unit (PACU) has space for 63 beds or gurneys. The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery. The PACU may function as an overflow ICU when the ICUs are at capacity. There are two PACUs; Pavilion PACU (63 beds) and CSC PACU (24 beds)

Job Summary

Final Filing Date : 8/28/2021
Salary Range : $17.77 to $35.73 (Grade 17)
Salary Frequency : Hourly
No. of Openings : Multiple
Appointment Type : Career
Percentage of Time : 100%
Shift Hour : 08-12 Hours
Location : Main Hospital
City : Sacramento
Union Representation : No
Benefits Eligible : Yes

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs

THIS IS NOT AN H1- B OPPORTUNITY

Responsibilities

The position assist and supports a communication and service-based program to promote family-centered care and coordinate family/caregiver involvement during the surgical visit. They will serve to improve patient caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed. This person should be customer service oriented. This position will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient family satisfaction through communication regarding wait times and delays. This individual will serve as an ambassador for the division of Perioperative services. This position rotates between Main Operating Room, Same Day Surgery Center, University Tower Second Floor and Children's Surgery Center. This position is Variable days

Required Qualifications

  • Bachelor of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and or equivalent experience / training
  • Experience in the Healthcare industry / working within a complex health system environment
  • Proficient with common business software
  • Ability to touch-type 20 words per minute
  • Solid interpersonal and customer service skills
  • Knowledge of standards and regulations, medical practices and procedures, medical terminology, disease categories and services provided in an ambulatory and institutional setting
  • Accurate data entry, attention to detail, ability to identify errors, and make corrections
  • Knowledge of use and proficiency with computers, including mainframe applications such as Microsoft Office Suite
  • Strong communication and interpersonal relationship skills to establish and maintain effective relationships with staff in a wide variety of positions and departments; ability to be sensitive and effective with persons representing varied economic backgrounds. Multilingual candidates preferred
  • Good organizational skills, ability to independently coordinate a variety of tasks and functions, ability to set priorities, plan intervention, ability to be flexible and responsive
Preferred Qualifications

  • Bilingual speaking (preferred)
Special Requirements

  • CPR - Basic Life Support
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment

EEO

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

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