Director of Learning Technology Support

Georgia Southern University
Full time Full day
$79,100 - $85,514 / year
Register, GA

About Us

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America’s Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information

0621100 - Learning Technology Support

Job Summary

Chart strategic direction as a key member of the Enterprise Architecture team. Ensure sustained, strong, and consistent services are provided to campus community. Provide overall leadership for design, development and implementation of academic technology support services. Partner with academic leadership to develop a coordinated technology program and services for faculty. Define and communicate academic technology vision in collaboration with key academic stakeholders.


  • Perform related duties as assigned to support the mission of the University

  • Build and maintain strategic partnerships with campus leadership

  • Work with other units within University IT and related constituents across the campus community

  • Maintain expertise in new and emerging instructional technologies

  • Benchmark, analyze, report and make recommendations for improvement and growth of academic technologies

  • Develop business case justifications and cost/benefit analyses for applications spending and initiatives

  • Lead staff efforts to increase cybersecurity in daily operations and the design/implementation of IT systems

  • Consult and advise Directors on technologies to improve efficiency and effectiveness

  • Work with stakeholders to define business requirements for new technology implementations

  • Develop Requests for Proposal (RFPs)

  • Negotiate and administer vendor/outsourcer/consultant contracts and service agreements in conjunction with University IT Purchasing Department

  • Lead operational and strategic planning, including fostering innovation, planning, and projects and organizing and negotiating resource allocation related to all academic technologies, including instructional and academic administrative areas

  • Approve and oversee projects and project portfolios

  • Represent University IT on committees and in campus meetings, as requested

  • Mentor team members and plan/implement staff development for Learning Technology Support Department

  • Participate on RFP committees

  • Manage budget and vendor relationships

  • Assist in developing departmental and campus-wide policies

  • Streamline business processes

  • Promote development and awareness of innovative technologies and technology services for the advancement of teaching, learning, and academic administration services

  • Provide leadership and expertise in administering the University learning management system

Required Qualifications

Educational Requirements

  • Bachelor's Degree in Computer Science, MIS, Business or a related field

Required Experience

  • Five (5) or more years of experience

  • Management experience in enterprise applications and business process improvement

Preferred Qualifications

Preferred Educational Qualifications

  • Master's Degree in Business or a related field

Preferred Experience

  • Related management experience in enterprise applications and business process improvement in higher education environment

Proposed Salary

$79,100 - $85,514

Required Documents to Attach

  • Please provide three (3) professional references in the Required Documents to Attach section of your application.

Knowledge, Skills, & Abilities


  • Consistently exhibit engaging customer service

  • Navigate web access and email with or without reasonable accommodation

  • Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

  • Ability to work well in a diverse environment

  • Ability to self-motivate, self-direct, and pay attention to detail

  • Ability to manage staff, projects, resources and supervise in a fast paced technology division


  • Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

  • Strong understanding of project management principles

  • Knowledge of:
    • privacy and protection of sensitive date (i.e. FERPA, HIPAA, etc.)

    • information technology and related trends and management of technology related projects

    • role of technology in instruction and administration in higher education

  • Understanding of emerging learning technologies and practices and leveraging them in the learning environment

  • Knowledge of a wide range of modern information and instructional support technologies, including e-Commerce, new media, data networks, and online education

  • Proficiency in presenting technical and business subjects to technical and non-technical audiences


  • Demonstrate commitment to inclusiveness by working well with diverse populations

  • Excellent verbal and written communication skills

  • Demonstrated organizational and human relation skills

  • Vendor relationship management experience

  • Financial and budget planning experience

  • Demonstrated supervisory and managerial experience, including resource and project management

Apply Before Date

October 15, 2021

Contact Information

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by e-mail at [email protected]

For technical support, please call the Shared Services Center at (877) 251-2644 or [email protected]

Conditions of Employment

  • Georgia Southern University is a Tobacco and Smoke-Free Community

  • Successful completion of background investigation and legal authorization to work in the US prior to employment

  • Must be able to perform duties and responsibilities with or without reasonable accommodation

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

  • Must be able to perform duties and responsibilities with or without reasonable accommodation

  • Work performed in general office setting

  • Work extends beyond the normal 40-hour work week

  • Required to manage multiple complex projects simultaneously under pressure of deadlines and working in a fast paced information technology environment

Background Check

Standard and Education

Other Information

Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University’s academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

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About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000...
Register, GA