Advanced Medical Support Assistant

US Veterans Health Administration
Full time Full day
$40,870 - $53,130 / year
Cincinnati, OH



As the Prosthetic Clerk incumbent actively assists the Service in day to day operations of Prosthetics and Sensory Aids Service base on a working knowledge of programs and equipment. Incumbent assists in providing specialized services to seriously disabled veterans including amputees, deafened and blind veterans, and paraplegics/quadriplegics.


  • Receives and interprets electronic consults and prosthetic requests and reviews for completeness

  • Compares diagnosis or disability to equipment and/or service normally provided for the condition for which requested and/or proper documentation has been provided to justify the issuance.

  • Uses CPRS and protects the system's information from unauthorized release from loss, alterations, or unauthorized deletions

  • Follows applicable regulations and instructions regarding access to computerized files and use of access codes

  • Assists in determining equipment and other resources needed to accomplish work assignments as appropriate

  • Participates actively in service by performing both routine and complex administrative and miscellaneous clerical duties

  • Recommends solutions to problems created by administrative and clerical aspects of the service

  • Greets veterans

  • Schedules appointments

  • Provides all team members with clinic schedules

  • Coordinates consultations to clinics at this facility and at other VA facilities

  • Processes requests for travel pay to eligible veterans

  • Ensures recording of accurate adjustments and disbursements daily from various travel accounts

  • Distributes off the shelf items

  • Receives orders and checks items in

  • Answers phones and transfers calls

  • Fits patients with off the shelf orthotic items and garments

  • Troubleshoots low complexity orthotic concerns

  • Researches and requests special orders for items that are not carried in stock

  • Reviews prosthetics suspense package for scheduling needs

  • Prosthetics Lab Consult management

  • Packages and boxes items to be mailed to veteran

  • Assists in day to day operations of prosthetics clinic as deemed needed by lab supervisor/tier supervisor

  • Manages and tracks patient medical records

  • Initiates action to request records form other facilities, both VA and non VA, and obtains all medical records prior to the patient's appointment in the clinic

  • Ensures records are prepared for scheduled clinic visits by providing previously ordered tests if appropriate, adequate forms for documentation by team, recent information profile for physician to review, and appropriate encounter form attached to the medical record

  • Assembles medical information in correct sequential and chronological order

  • Ensures record movement control and accountability is completed through record tracking in VISTA

  • Ensures appropriate forms are completed and signatures obtained for requests/release of medical information

  • Interprets/Transcribes physician orders utilizing knowledge and skill of VISTA software such as radiology, record tracking, laboratory, scheduling and registration

  • Assists team staff in monitoring Joint Commission required record criteria history and physical exam, signing operation reports, informed consents, etc.

  • Participates in quality assurance activities on an ongoing basis and recommends changes to improve programs when indicated

  • Enters diagnostic codes and outpatient procedure codes into the VISTA

  • Enters appointment information into the VISTA to ensure proper workload credit and statistical information is maintained for the medical center

  • Updates patient demographic information and Means Test information in VISTA

  • Interviews applicants for Third Party Billing procedures

  • Obtains, enters, and monitors VISTA activity regarding insurance and income information

  • Advises MCR staff in a variety of matters concerning veteran insurance coverage for billing purposes

Work Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m.

Telework: Not Available

Virtual: This is not a virtual position.

Position Title/Functional Statement #:Advanced Medical Support Assistant/PD08394A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

    0679 Medical Support Assistance

  • Requirements


    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job

    • Selective Service Registration is required for males born after 12/31/1959

    • You may be required to serve a probationary period

    • Subject to a background/security investigation

    • Must be proficient in written and spoken English

    • Selected applicants will be required to complete an online onboarding process

    • Participation in the seasonal influenza and Coronavirus Disease 2019 (COVID-19) Vaccination programs are requirements for all Department of Veterans Affairs Health Care Personnel (HCP)

    • Tentatively selected applicants may be required to undergo a pre-employment physical/evaluation.


    Basic Requirements:

    United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy


    Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;


    Education: One year above high school;


    Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

    May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

    Grade Determinations For Advanced Medical Support Assistant GS-6

    Experience: One year of experience equivalent to the GS-5 grade level.

    Experience at the GS-5 grade level may include:

    • Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

    • Advanced knowledge of medical terminology specific to understanding medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.

    • Ability to schedule medical appointments in a clinical setting.

    • Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.

    • Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers.

    • Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution.

    Demonstrated Knowledge, Skills, and Abilities:

    Candidates must demonstrate all of the KSAs below:

    • Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

    • Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

    • Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

    • Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

    • Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

    • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

    References: VA Handbook 5005/117, Part II, Appendix G45.

    The full performance level of this vacancy is GS-6.

    Physical Requirements: The work is primarily sedentary for the office setting. The incumbent should possess coordination and dexterity necessary for the safe and efficient operation of office equipment. There is a need for standing, walking, bending, and carrying lightweight supplies such as medical charts, office supplies, etc. The incumbent may be required to assist wheelchair bound or stretcher patients to/from clinic exam rooms.


    IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    This job opportunity announcement may be used to fill additional vacancies.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This position is in the Excepted Service and does not confer competitive status.

    VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required


    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process


  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

    • Cover Letter

    • DD-214/ Statement of Service

    • Disability Letter (Schedule A)

    • Disability Letter (VA)

    • License

    • OF-306

    • Other (1)

    • Other (2)

    • Other (3)

    • Performance Appraisal

    • Professional Certification

    • Resume

    • Separation Notice (RIF)

    • SF-15

    • SF-50/ Notification of Personnel Action

    • Transcript

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

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