Application Support Technician

Signature Performance
Full time Full day
Fort Calhoun, NE

Who We Are:

This is an exciting time for Signature Performance, as we continue to aim to be the foremost healthcare administrative services company in the industry. This growth includes expanding upon a robust technology platform and automated processes while attracting the industry's best technical talent. We desire to inspire possibilities in healthcare administration, and potential in our talented staff while embodying our Core Values of Passion, Integrity, Courage and Respect every day.

If you are interested in joining a growing technology team, focused on Healthcare administrative processes, at a company committed to delivering the highest performance to our clients, partners, allies, and colleagues, learn more about us.

At Signature, our mission is to improve the health of our clients' business and making the lives of the people we work with better.

What We Offer:

Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay and bonus structure, world-class training and development classes, resources, and events, an award-winning culture to thrive in, and so much more.

  • Tuition Assistance Program

  • 401(k) program with employer contributions

  • Comprehensive health insurance

  • Competitive Paid Time Off for Sick and Vacation Time

  • No-cost annual flu shots

  • A hybrid work-from-home and/or on-campus work plan

Job Description:

As we go live with our new claims system and other technology solutions, this individual will work closely with Team Lead(s) and the IT Customer Support Manager to ensure issue tracking and proper assignments of tasks are being completed daily and communicated to appropriate resources. The Tier 2 Support's primary goal is to provide advanced technical product support to end users, creating detailed documentation of the solution and sharing to the Support Desk Lead, in a proactive, prompt, and professional fashion. This role will also provide on-call support as necessary.


  • 3-5-year work experience in providing outstanding customer service through technical support of software or hardware in a professional office environment.

  • Advanced Active Directory experience. At least 3 years of regular use of AD Users and Groups in providing normal AD administration.

Preferred Qualifications:

  • Experience with Manage Engine products a plus.

  • Experience working with Remote Support Tools, Trouble ticketing systems.

  • Associates degree in Information Technology related field is preferred or equivalent years of experience.

  • A+ Hardware and Software or Network + certifications are preferred. Any additional technical certifications are a plus (MCP, MTA, MCSA, MOS)


  • Advanced network, hardware, and software troubleshooting skills

  • Attention to detail coupled with a high sense of urgency.

  • Advanced Problem-solving abilities and excellent researching abilities.

  • Moderate knowledge and proficiency of Windows 10, Citrix, Office 365, Symantec, Azure and other SAAS applications

Additional Information:

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Certain positions may be subject to additional background screening depending on client need and access to certain systems. NACi or higher-level security clearance to support government (DoD, VA, etc.) assignments may be required.

This position will require you to have the ability to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

You will be responsible for conducting business and personal affairs in a manner that is always a credit to the company. Must maintain a good credit rating while employed with the company.

Ad Hoc Remote eligibility is determined by Management and/or Human Resources

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