*SIGN ON BONUS* $50K+ Automotive Service Advisor
Christian Brothers AutomotiveFull time Full day
Christian Brothers Automotive Lexington
America's Number 1 Automotive Repair Franchise
This location is currently rated 4.9/5 on Google - lots of happy customers!
Our mission is simple: to create an uncommonly great experience for customers in need of auto service and repair. Christian Brothers Automotive was founded in 1982 on the principles of honesty and integrity. All locations are equipped with manufacture-level diagnostic equipment in the shop, with lobbies that are designed to be welcoming and comfortable for guests. We enjoy providing the highest level of customer service while maintaining those original principles. We're excited to find the team member who will provide this experience to the guests!
As a Service Advisor with Christian Brothers Automotive, you are the person who our customers look to when they need help with their vehicle. You are the person who our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Our Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.
Essential Duties and Responsibilities:
Serve as primary communications interface to the customers, before, during and after service.
Maintain a personal positive attitude and positive communications at all times.
Greet every customer who enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
Answer customer calls with enthusiasm and a smile in your voice.
Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand. Develop customer estimates and work orders. Ensure selection of quality parts.
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
Follow all company policies and procedures as outlined in the current Employee Handbook.
Other duties may be assigned.
Education and/or Experience Preferences:.
Three years work experience in automotive customer service
Extensive knowledge of automotive systems and repairs.
Proficiency in Windows based computer software
Associates or Bachelor’s Degree Preferred, but not required.
Graduation from an industry recognized service training program or ASE Service Consultant certification preferred by not required.
Certificates, Licenses, Registrations:
Current driver’s licenses.
Driving record acceptable to our current insurance carrier.
ASE Service Consultant certification or equivalent experience.
The physical demands described here are representative of those that must be met by a Service Advisor to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
Being on your feet for the majority of the workday (standing, walking, etc)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.