Business Services Analyst I - #258318

Basic Purpose

Under general direction, performs highly technical/complex and professional work; examines, evaluates and processes various types of business documents submitted by business entities to assure compliance with state laws; performs complicated calculations to determine proper payment of fees; work involves independent research and analysis to determine if a document is accepted or rejected; communicates with attorneys, corporate representatives and the public concerning the filing of documents and reason for rejection of documents; related work as required, including various clerical functions for the official filing of technical documents which comply with the applicable statutes; data-entry via computer format; works with moderate latitude in the use of initiative and independent judgment; is given the general objective for each assignment and is expected to accomplish tasks utilizing established policy and procedures.

Typical Functions

• Research, review and analyze business documents in accordance with state laws, rules and regulations, to organize or amend various types of business entities; Reviews include, but are not limited to the following: availability of proposed business name for use in the state of Oklahoma, content correctness within document, and accuracy of statutory citations; legal execution by business entity and required approval by other state authorities or licensing agencies; proof of state tax compliance; correct documentation from other states or outside jurisdictions; computation of filing fees.
• Process filing documents from receipt to conclusion and/or identifies and communicates document deficiencies to the client by telephone, in person or by original correspondence.
• Receive and respond to complex, technical phone calls for business entity information using computer records, including business name availability; provide detailed information on filing fees and procedures; specific requirements of applicable laws, rules regulations and agency policies. Resolve potential cases of conflict and ensure rejections are justified.
• Assist walk-in clients with filings of all complexities.
• Formulate recommendations for new legislation or amendments to existing law and agency rules, regulations and/or policies; develop operational policies and procedures.
• Supervise staff and provide training in the methods and procedures of the division by demonstrating, closely observing, monitoring to verify the accuracy of work produced.
  
  

Level Descriptor

This is the career level where duties and responsibilities will be performed at all levels of complexity. Employees may supervise others.

Education And Experience

Education and Experience requirements at this level consist of four years of technical clerical office work; or an equivalent combination of education and experience.

Knowledge, Skills, Abilities And Competencies

Knowledge, Skills and Abilities required at this level include knowledge of arithmetic, spelling, grammar, punctuation and business English; of modern office methods, procedures and agency policies.

Requires ability to understand, apply and explain various rules, regulations and statutes; effectively communication various state rules, regulations and statutes clearly and concisely; ability to make independent decisions based on procedures and statutes; to analyze problems and situations to take necessary corrective action; to type 78-80 wpm accurately; ability to multi-task and possess strong organization skills and attention to detail.

Knowledge of business law terms and definitions, policies and procedures, business documents, and public relations practices.

Examine and process legal business documents, organizational and amendatory, which may include, but are not limited to corporations, partnerships, limited liability companies, trade name registrations or similar documents.

Ability to compose detailed correspondence in the course of official duties; maintain an expected workflow while sustaining a high level of accuracy and thoroughness.

Ability to communicate well with coworkers and develop and maintain effective working relationships with others; work well with clients via phone, e-mail, or in person; express strong verbal and written communications skills and professional demeanor.