Call Center Representative - #251886

Department: Communiboost

Location: Kansas City, MO

Compensation: $18.00 - $28.00 / hour

Description

Position Overview:
CommuniboostWe are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. As a key point of contact for our customers, you will play a vital role in ensuring excellent service while addressing inquiries, resolving issues, and providing information about our products and services. In this fast-paced environment, you will utilize your interpersonal skills and problem-solving abilities to foster positive customer relationships and enhance customer satisfaction.

Salary Range: $18.00 - $28.00 per hour
Location: Kansas City, MO

Key Responsibilities

• Answer incoming calls promptly and professionally
• Provide accurate information regarding products and services
• Resolve customer complaints and issues effectively
• Document customer interactions in the CRM system
• Assist with order processing and tracking
• Follow up on customer inquiries in a timely manner
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent required
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving abilities and a customer-centric mindset
• Proficiency in using computer systems and software applications
  
  

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment