Client Services Specialist - #260023

Brief Description

As a Client Services Specialist, use your experience as a professional specializing in data segmentation, processing, and list management for direct marketing and merge purge campaigns. You will be skilled in leveraging CRM data, working with complex matching logic, and applying business rules to optimize performance. You will be adept at delivering high-quality, on-budget, and on-time results while building strong client relationships and ensuring exceptional service. You will have a proven record of accomplishment of implementing process improvements and automation to enhance operational efficiency. You will have a strong technical proficiency with data integration and cleansing tools, combined with the ability to collaborate effectively with both technical and non-technical stakeholders. This is a senior role that will require delivering large-scale process improvement efforts that span across the team and services.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest marketing, data and fundraising company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Maintain a high degree of Client Satisfaction that includes internal team partners as “Clients”.
• Accurately record business metrics Time Tracking, Quality, and Billing per established business and team policies.
• Challenge the status quo for implementing process improvement at an individual level while also recommending improvements at the team level.
• Develop strong relationships with both internal and external partners while balancing client satisfaction against strong service delivery.
• Effectively communicate project status and risks in a timely fashion to leadership and account manager.
• Ability and willingness to adopt and contribute change while avoiding change for the sake of change.
• Balance the needs to the business, clients, and team, applying business acumen to decision-making.
• Ensure comprehensive, clear, and accurate documentation of assigned work.
• Identify risk of challenges and conflicts, escalating them to management for remediation.
  
  
  

Your Profile:

• Previous experience in Non-Profit Donor Fundraising Acquisition Merge-Purge preferred.
• Bachelor’s degree in a related field or equivalent experience.
• Strong professional background in segmentation, list pulls, data hygiene, and data processing services.
• 3+ years of experience with SQL and the ability to successfully work with disparate data across multiple sources using multiple tools such as SSIS, SSMS, and Alteryx.
• In-depth understanding of donor management, data services, data processing, and analytics.
• Exceptional verbal and written communication skills.
• Ability to work cooperatively with your peers and management team.
• High level of organization and a keen eye for detail.
• Ability to simultaneously manage multiple projects while demonstrating the competency to prioritize and meet timelines.
• Experience working with structured and unstructured data.
• Ability to troubleshoot errors and overcome technical challenges.
• Provable experience in process improvement and quality control practices and methodologies.
• Maintain self-awareness in interactions and foster strong relationships, especially during conflicts.
• Adept at working with changing landscapes and resisting stagnation due to the number of details or challenges.
  
  
  

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.