Customer Support Specialist - #262342
Every Word Code
Date: 6 hours ago
City: Toledo, OH
Contract type: Full time
Job Description
Job Description
We are seeking a highly motivated and customer-focused **Customer Support Specialist** to join our team in Toledo, OH. This role is essential in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive experience with our services.
Responsibilities
**Qualifications:**
Benefits
Job Description
We are seeking a highly motivated and customer-focused **Customer Support Specialist** to join our team in Toledo, OH. This role is essential in providing exceptional support to our clients, resolving inquiries efficiently, and ensuring a positive experience with our services.
Responsibilities
- Respond to customer inquiries via phone, email, and internal ticketing systems
- Resolve issues and provide accurate product or service information
- Document customer interactions and escalate complex issues when necessary
- Maintain a high level of professionalism and empathy in all communications
- Collaborate with internal teams to improve customer service processes
- Identify recurring customer concerns and recommend process improvements
**Qualifications:**
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and Microsoft Office Suite.
Benefits
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
- Flexible work environment.
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