Digital Marketing Coordinator, eCommerce - #252357

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview

We are seeking a detail-oriented and highly motivated Ecommerce Coordinator to oversee and collaborate with cross-functional teams, including marketing, customer service, and IT, to ensure a smooth and efficient online experience.

Responsibilities

• Review and provide feedback on digital updates in the initial stages of development to ensure quality, accuracy, and alignment with strategic goals
• Collaborate with internal creative, development, digital, and legal teams and external agencies to develop and approve digital assets
• Create status reports and updates for the Digital eCommerce team while facilitating requests from other business units. Act as a liaison among digital team members, project managers, creatives, and the digital IT department
• Manage and prioritize incoming support tickets for all digital requests, working closely to guide each ticket through development and Quality Assurance testing
• Highly organized with excellent time management, writing, and interpersonal skills
• Assist with additional request to help support the ecommerce team and marketing team as needed
• Stay on top of current industry trends, best practices, and emerging digital marketing opportunities
  
  

Essential Functions

Essential Job Function

% of Time on Function

Digital Project Coordination

40%

Quality Assurance & Feedback

35%

Cross-Team Collaboration

25%

Total

100%

Job Requirements

• 1+ year of digital marketing experience
• BS/BA in a related subject
• Basic understanding of digital marketing principles and conversion optimization techniques.
• Willingness and ability to learn new technologies quickly
• Comfortable presenting ideas in-person and through conference calls
• Ability to manage multiple tasks and prioritize effectively.’
• Preferred experience using web analytics tools (Google Analytics) and/or A/B testing platforms.
• Excellent communication and collaboration skills.
• Detail-oriented with a strong focus on accuracy and quality.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
  
  

Salary Range: $57,864.47 to $77,152.63

Annual Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.