Director of Learning and Organizational Development - #253907

Duties And Responsibilities

Reporting to the Vice President of Human Resources, the Director of Learning and Organizational Development will lead efforts to ensure continuous learning and growth for all employees in alignment with the Library’s strategic goals and objectives. This position will be responsible for designing and implementing programs that enhance employee skills, engagement, and organizational culture. They will focus on driving the development and retention of talented and high-performing employees and on cultivating a positive work environment for a diverse workforce. Performs other duties as assigned.

Learning and Organizational Development

• Develops and implements a comprehensive learning and organizational development strategy that aligns with the Library’s overall strategic goals and objectives.
• Designs, implements and evaluates comprehensive training programs tailored to a variety of employee needs and functions.
• Collaborates with HR and other cross-functional teams to ensure that organizational development initiatives are integrated with other HR programs and processes, including the development of a more robust onboarding program to ensure newly hired employees have a thorough understanding of the organization.
• Partners with senior leaders and key stakeholders to identify and address organizational development needs, gaps and opportunities.
• In collaboration with their supervisor, leads the strategic discussion with Library leadership to assess future skill requirements and develop appropriate talent development strategies to aid the Library in acquiring the requisite skills and talent.
• Develops metrics and conducts training needs analyses to improve and adapt programs and to assess the effectiveness of training programs and organizational initiatives.
• Assesses systematic barriers to organizational change and develops plans to overcome challenges, including the development of mentoring and coaching programs, and career development programs/opportunities to support staff growth, career development and continuing education.
• Assists in creating and implementing cultural transformation initiatives that foster a positive and inclusive work environment for a diverse workforce, as well as collaboration, innovation, and continuous improvement.
• Oversees the Learning Management System and all other digital tools used in the delivery, engagement and tracking of training, performance management and all professional development initiatives and interests.
• Creates and implements a leadership and management development program.
• Partners with Recruitment/Talent Acquisition on development of a talent pipeline strategy that ensures future talent needs are met and a continuous flow of candidates is established.
• Creates internal marketing materials to promote training programs.
• Identifies external trainers, consultants and guest speakers as needed for specialized training initiatives.
• Becomes an active participant of the Library’s affinity groups.
• Attends trainings and workshops and evaluates potential topic offerings for QPL staff.
• Communicates regularly with employees about available learning opportunities and facilitates and elevates collaboration and communication among QPL staff to share ideas and expertise and increase connectedness and effectiveness.
• Explores in-person and technological tools to increase connection and collaboration across the Library.
  
  

Supervision of Learning and Organizational Development Staff

• Manages and provides supervision and direction to Learning and Organizational Development staff.
• Ensures performance reviews are accurate and completed in a timely manner in accordance with the Library’s performance management system for staff.
• Ensures that performance documentation is maintained, up-to-date and accurate.
  
  

Budget Management

• Manages the professional development budget, ensuring optimal allocation of resources to meet organizational goals.
  
  

Required Qualifications

• Bachelor’s Degree in Human Resources, Organizational Development, or a related field required.
• At least 8 years of experience in training, organizational development or human resources working in both classroom/in person and virtual settings in a not-for-profit or corporate environment.
• At least 3 years of experience leading a professional development team with responsibility for learning/training development and implementation, performance management and advancement processes, onboarding programs, and change management initiatives in alignment with organizational goals.
• Expertise in leveraging learning technologies, including Learning Management Systems (LMS), eLearning platforms, and virtual training tools, to enhance engagement and outcomes in professional development programs.
• Deep understanding of industry best practices in professional development, training, performance management and career advancement.
• Strong strategic thinking skills with the ability to align professional development and performance initiatives with the organization’s short- and long-term objectives.
• Excellent verbal and written communication skills, with an emphasis on presenting ideas clearly, straightforwardly and persuasively to a wide range of audiences.
• Creative, flexible, and proactive approach to problem solving, with a willingness to adapt and innovate in response to evolving needs and challenges.
• Ability to function in a fast-paced, customer service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
• Strong planning, project management, analytical and organizational skills.
• Ability to foster teamwork, collaboration and inclusiveness, building strong relationships across the organization.
• Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
• Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical.
• Proficiency with MS Teams and Zoom required.
• Commitment to serving all communities in the most diverse area of the country.
  
  

Preferred Qualifications

• Familiarity with HRIS systems is preferred.
  
  

About Queens Public Library

Queens Public Library is a national and international leader in the delivery of public library service. Our mission is to transform lives by cultivating personal and intellectual growth and by building strong communities. Queens Public Library welcomes innovators and leaders to contribute to a long history and dynamic future of serving the most diverse county in the United States. Queens Public Library is a private, non-profit corporation serving 65 locations.

TO APPLY: Send your resume and cover letter to [email protected] and reference “Director of Learning and Organizational Development - QLWEB” in the subject line. Resumes will only be accepted by email.

This is a non-union position. The starting annual salary range is $120,000-$125,000

The Queens Public Library is an Equal Opportunity Employer.