Director of Organizational Change Management - #259859

Position Overview

The Director, Organizational Change Management will lead the change management strategy and execution for a company-wide transformation initiative encompassing business process reengineering, multiple systems implementations (e.g., ERP, CRM, HCM), and major organizational design changes.

This strategic leadership role is responsible for ensuring employee engagement, adoption, and sustained performance through clear change planning, communication, stakeholder alignment, training, and cultural integration. The Director will work closely with executive leadership, project sponsors, functional leaders, HR, and external partners to align people, processes, and technology across the enterprise. The Director will also be responsible for collaborating and aligning with People Business Partners for role scope implications, new role responsibility, and accountability.

Responsibilities

Change Strategy & Execution

• Develop and lead a comprehensive, enterprise-wide change management strategy aligned with the overall transformation roadmap.
• Oversee the execution of change management plans, including stakeholder engagement, impact assessments, readiness activities, training, and adoption metrics.
• Integrate change initiatives across workstreams (systems, process, org structure) to drive consistency and mitigate change fatigue.
  
  

Stakeholder Engagement & Leadership Alignment

• Serve as a strategic advisor to the executive team, ensuring organizational alignment and buy-in across leadership levels.
• Identify and engage key stakeholders; build and manage networks of change champions across departments.
• Facilitate working sessions and leadership briefings to share updates, gather input, and resolve change-related risks.
  
  

Communications & Culture

• Lead internal communications efforts related to the transformation, ensuring transparency, clarity, and engagement.
• Develop and execute a communication strategy that reinforces the change vision, benefits, and progress.
• Champion culture change initiatives that align with new ways of working and long-term business goals.
  
  

Training & Capability Building

• Partner with L&D and external vendors to design and implement role-based training and onboarding for new systems and processes.
• Monitor training effectiveness and ensure employees are equipped to operate in the future state.
• Support frontline leaders in reinforcing change through coaching, communication, and performance enablement.
  
  

Risk Management & Metrics

• Proactively identify, track, and mitigate change-related risks and resistance across the organization.
• Define and measure KPIs for change readiness, adoption, and sustainment.
• Provide regular reports and insights to transformation leadership and the executive team.
  
  

Essential Functions

Essential Job Function

% of Time on Function

Change Strategy & Planning

30%

Stakeholder Engagement

20%

Communication & Change Leadership

30%

Training & Development

20%

Total

100%

Job Requirements

• Bachelor's degree in Business, Organizational Development, or related field (Master’s preferred)
• 10+ years of progressive experience in change management or transformation leadership, including at least 5 years in a senior/strategic role
• Experience leading change across large-scale, cross-functional programs (e.g., ERP, CRM, enterprise digital transformation)
• Certification in Change Management (e.g., PROSCI, ACMP) strongly preferred
• Background in management consulting or transformation program management is a plus
  
  

Required Skills

• Deep expertise in organizational change management methodologies and tools
• Proven ability to engage and influence senior executives and diverse stakeholder groups
• Strong leadership, coaching, and facilitation skills
• Excellent communication, storytelling, and presentation skills
• Data-driven approach to tracking adoption, performance, and engagement metrics
• Experience working in matrixed or global organizations with complex change environments
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: $139,771.85 - $186,362.47

Annual Bonus Potential: 20%

HomeServe USA is an equal opportunity employer.

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