Dispatcher Patient Transport, PT/PRN - #247861

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

As a Patient Transportation Aide, you will be responsible for the timely, comfortable and accurate transference of patients, medical equipment and other related items. In this role, you play a critical role in ensuring patients have access to the attention and treatment they need, offering a unique opportunity to make a difference in their lives every day.

A caregiver in this position works evenings, 2:30pm—11:00pm or 7:00am—5:00pm.

A caregiver who excels in this role will:

• Exhibit excellent listening skills and telephone etiquette under heavy call volume, while maintaining professionalism at all times (may be monitored by management to ensure quality).
• Utilize telephone, fax, paging system, and computer software to prioritize and distribute patient related tasks to Transporters in a timely and effective manner to maximize resource productivity and patient throughput.
• Provide accurate and timely input of information into transportation software to ensure proper identification and safety of patient care and tracking thereof.
• Resolve and follow up on dispatch problems related to patient, visitor, staff or employee complaints as appropriate.
• Monitor and maintain daily sign-in/out and shift logs.
• Monitor productivity and response times in accordance with department quality standards and reports variances to management.
• Identify system-related problems and react quickly to escalate issues to appropriate personnel for corrective action.
• Compile special reports from system as requested by management.
• Transport patients during peak periods or emergencies as called upon.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Can type minimum of 30 wpm and successful completion of an alphanumeric data entry test
• Proficient in the use of computer software (e.g. MS Word Excel Windows environment)
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required
  
  

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.