Elevate Specialist (LTE) - Child Support - #256952

JOB REQUIREMENTS: Responsible to assist the agency with recruitment and

participation in the ELEVATE program. Assists Child Support Specialists

by promoting employment and training services offered through the

ELEVATE grant. The ELEVATE grant addresses employability and training

needs of participants to strengthen the remittance of consistent child

support payments. Makes referrals to employers, training programs and

other community resource agencies. Provides job coaching to unemployed

or underemployed participants. This is an LTE position which means there

are no benefits given with the role. Essential Duties Identifies

potentially eligible participants for enrollment in the ELEVATE program.

Conducts outreach by phone, text, email, mail, and in person to

potential participants to provide information regarding the ELEVATE

program and the child support enforcement process. Promotes ELEVATE

services offered through the grant which include but are not limited to

job seeking skills, resume writing, interviewing skills, job leads,

vocational and interest assessments, and co-parenting classes. Schedules

appointments for enrollment with potentially eligible participants.

Initiates outreach to employers by phone, email, mail and in person to

market the ELEVATE program as well as participant skills. Provides both

individual as well as group presentations regarding the benefits of the

ELEVATE program. Serves as a liaison to develop and maintain strong

partnerships with participants, case workers, community agencies and the

contracted parenting provider. Maintains an understanding of the child

support program, in general, as well as services available through

ELEVATE. Refers participants to other community resource agencies as

necessary. Assists participants in understanding as well as strategizing

short- and long-term employment goals by utilizing the ELEVATE program

as a means to achieve this. Provides guidance and assistance to

participants with the job application process, onboarding, and dealing

with basic challenges of obtaining and maintaining employment. Delivers

work supports in accordance with agency policy based upon participant

need. Responds to various inquiries from participants about the child

support program. Refers questions to the ELEVATE Coordinator or

appropriate caseworker, as necessary. Enters and maintains case and

participant information into the KIDS system. Collects, analyzes and

interprets data. Prepares, completes and submits reports regarding

activities in a timely manner. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: Knowledge of general office procedures. Knowledge of

computerized software systems, internet access and database,

spreadsheets, and word processing programs. Knowledge of terms and forms

used when establishing and enforcing child support. Ability to examine

and appraise documents and files for determining any required actions as

it relates to job function. Knowledge of employment services and labor

market. Ability to conduct workshops, presentations, and public speaking

engagements to promote the program. Ability to understand and follow

complex oral and written instructions. Ability to conduct interviews,

interpret court orders, explain basic procedures, and obtain cooperation

in difficult situations to facilitate the compliance of participants.

Ability to type at a minimum rate of 25 net words per minute. Ability to

answer inquiries and complaints effectively and maintain competence in

stressful situations. Ability to learn and apply the specialized

knowledge and skills of the department as well as other community

resource agencies. Ability to utilize a variety of office equipment.

Ability to work independently, accept responsibility, and exercise

independent judgment within the scope of defined duties and

responsibilities. Ability to establish and maintain effective working

relationships with staff, attorneys, community and governmen agencies,

participants and the general public. Ability to communicate effectively

both orally, whether over the phone or in person, and in writing.

Ability to plan and organize duties and responsibilities. Ability to

work the required hours of the position. \*\*\*\*\* APPLICATION

INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty