Full-Time Member Support Agent, Phones - #257220

This job was posted by https://illinoisjoblink.illinois.gov : For more

Information, Please See

https://illinoisjoblink.illinois.gov/jobs/12767762

The Phone Agent is a financial mentor that listens to our members\'

needs. Phone Agents look out for our members\' best interest and offer

solutions to improve their financial life. The Agent will expertly

represent UICCU and form professional relationships with our members.\

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A Phone Agent Will

• Build member loyalty.
• Provide solutions for internal and external members.
• Build and maintain product knowledge, so they may assist members
  
  

with financial needs.

• Focus on compliance and security.
  
  

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**Essential Functions & Responsibilities**

• Consistently provide outstanding service focusing on member service
  
  

and member loyalty skills.

• Efficiently serve members to ensure timely and quality service.
• Consistently identify the needs of members and recommend appropriate
  
  

Credit Union solutions in order to build member loyalty and meet or

exceed organizational goals.

• Assist members with account needs, answer questions about products
  
  

and services, and resolve problems that are within their authority

to resolve. Refer problems that are beyond their authority to

appropriate team members along with their recommendations.

• Own internal and external member concerns, issues, and complaints,
  
  

and ensure the appropriate follow up to achieve proper resolution.

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**Salary & Benefits**

• Starting salary is \$20.98per hour.
• Comprehensive insurance options including Health, Dental, and Vision
  
  

for full-time employees.

• 401K eligibility, including company match program.
• Generous Paid Time Off benefits.
  
  

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• Location**\
  
  

This position may be located at any of our branch locations in

Champaign, McLean, or Vermillion County and may have the opportunity to

work remotely based on performance.\

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• UICCU is an Equal Opportunity Employer. We are committed to
  
  

cultivating an inclusive and safe culture where our employees feel they

belong.**\

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We will ensure that individuals with disabilities are provided

reasonable accommodations to participate in the job application or

interview process, to perform essential job functions, and to receive

other benefits and privileges of employment.\

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**UICCU has been named a Best Place to Work for the past 8 years!**