Implementation Specialist - #255506

Description

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

Our Dealerlogix product is the auto industry’s leading provider of cloud-based software solutions for dealership service departments.
Founded in 2002, Dealerlogix was a pioneer in developing the capability to accept electronic signatures and expediting the repair order write-up process. The Dealerlogix Service Workflow Suite, a DMS-integrated cloud-based solution that automates service lane, parts, and labor processes is a nimble, ever-evolving system which integrates features like mobile pay and online appointment scheduling . All designed to optimize fixed operations efficiency.

Implementation Specialist is a position within Dealerlogix which requires telephone skills and the ability to work through webcasts, paying attention to detail, while maintaining a helpful attitude with our customers. Although we work with car dealerships, knowledge of cars is not a requirement.

What You'll Do:

• Foster a collaborative and customer-focused team culture, ensuring continuous improvement and professional growth.
• Complete performance goals, provide regular feedback, lead capacity planning discussions
• Execute implementation methodologies, processes, and best practices to ensure efficient and effective deployments.
• Oversee the end-to-end implementation process, from initial client onboarding to full system go-live.
• Coordinate with cross-functional teams, including Product, Engineering, Sales, Dev Ops and Customer Support, to ensure seamless integration and client satisfaction.
• Serve as the primary point of contact for key clients during the implementation phase, ensuring their needs are met and expectations are exceeded.
• Conduct regular check-ins to monitor progress, address any challenges, and provide ongoing support.
• Manage multiple implementation projects simultaneously, ensuring timely delivery
• Develop and maintain detailed project plans, including timelines, milestones, and resource allocation.
• Identify and mitigate risks to project success, proactively addressing any issues that arise.
• Contribute to the improvement of implementation and onboarding processes, leveraging client feedback and industry best practices.
• Drive initiatives to enhance the scalability, efficiency, and quality of our implementation services.
• Stay abreast of industry trends, emerging technologies, and competitive offerings to inform strategy and maintain a competitive edge.
  
  

Qualifications

What You'll Need:

• 0 - 2 years in a customer facing role
• Ability to flourish in a multi-tasking environment
• Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks
• Excellent phone and interpersonal skills with a proven ability to communicate efficiently with individuals at all levels
• Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
• Proficiency in Microsoft Office with an emphasis on Excel
• Well-organized, detail-oriented and proactive in following tasks through to completion
• Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities
  
  

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.