In-Store Experience Specialist - #263661

Overview

Discover greater levels of performance. With over 1,200 stores throughout the U.S., Ulta Beauty is revolutionizing the beauty retail experience. With new stores coming online on a continual basis and the re-engineering of existing locations with the latest design and technological advancements for heightened guest experiences, we’re not just growing, we’re thriving. Through consistent innovation and a bold commitment to reimagination. If you want the opportunity to build something strategic, to take ownership of your career trajectory, to apply your passion to operational excellence, Ulta Beauty provides the kind of stability and support few organizations can match. So be curious. Be flexible. Be more than you thought possible. The future is yours at Ulta Beauty.

THE IMPACT YOU CAN HAVE

At Ulta Beauty, we are redefining the in-store experience by seamlessly integrating boutique, luxury, and service offerings to create a best-in-class retail environment—one that brings meaningful human connection to life. The In-Store Experience Specialist plays a vital role in bringing this vision to fruition by supporting the execution of strategic initiatives that elevate the guest journey, enhance performance, and empower store teams through impactful tools and training.

This role blends strategic planning and project management with a passion for guest experience and operational excellence. The ideal candidate thrives in a fast-paced, cross-functional environment, is confident leading discussions amongst senior leaders, and brings a sharp eye for process improvement and executional detail.

YOU'LL ACCOMPLISH THESEGOALS BY:

People

• Partner with field leadership, store operations, merchandising, and brand partners to align talent, training, and execution strategies across boutique, luxury, and service initiatives.
• Maintain ongoing communication with field leaders to capture feedback, share best practices, and strengthen execution.
• Influence and engage senior leaders by clearly presenting project updates, findings, and strategic recommendations.
• Reinforce Ulta Beauty’s people-first leadership culture through consistent engagement and enablement tools.
• Lead onboarding and field readiness for new programs, ensuring stores are equipped to deliver elevated guest experiences.
  
  

Performance

• Lead project management for new in-store initiatives, from concept through execution, including timelines, resources, and communication.
• Leverage data and analytics to assess performance, identify trends, and make strategic recommendations.
• Build and manage reporting tools to measure the effectiveness of in-store experiences and inform ongoing strategy.
• Collaborate with cross-functional teams to launch contests, incentives, and engagement strategies that drive performance and guest satisfaction.
• Support pilot planning and execution, ensuring alignment with KPIs and overall business objectives.
• Develop executive-ready presentations and storytelling tools to effectively communicate strategy, results, and field insights.
  
  

Process

• Serve as a central liaison across cross-functional teams to align on project goals, timelines, and success metrics.
• Drive operational efficiency by identifying process gaps, streamlining workflows, and implementing scalable solutions.
• Own and maintain the in-store experience calendar, execution trackers, and key project documentation.
• Audit existing programs for consistency and identify opportunities for enhancement.
• Ensure seamless coordination across brand, merchandising, operations, and services teams for all in-store activations.
• Create and refine standard operating procedures (SOPs) to ensure consistent, high-quality execution across all store formats.
• Serve as a subject matter expert in luxury, boutique, and services execution, supporting scalable implementation and operational readiness.
  
  

The Essentials For Success

• 10+ years of experience in retail operations, program management, or in-store experience strategy; store general management experience is a plus.
• Bachelor’s degree in business, Marketing, or related field, or equivalent industry experience.
• Proven ability to manage complex, cross-functional projects and drive initiatives from concept to execution.
• Proficient in Microsoft Office Suite (especially Excel and PowerPoint); familiarity with project management tools is a plus.
• Experience with Power BI and Monday.com required, comfort with Canva, Tableau and Digital Workplace is a plus.
• Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable plans.
• Adept at managing multiple priorities with a proactive, solution-oriented mindset.
• Strong relationship builder with the ability to influence and collaborate across all levels of the organization, including senior leadership.
  
  

SPECIAL POSITION REQUIREMENTS:

• Occasional travel (up to 30%) to stores, events, or cross-functional meetings.
• Attendance at key Ulta Beauty events and workshops, as needed.
• Ability to work evenings and weekends, as required by specific projects or in-store events.
• A strong ambassador of Ulta Beauty brand standards.
  
  

WORKING CONDITIONS:

• Must be able to stand or walk for extended periods, lift up to 50 lbs, and tolerate salon chemicals and fragrances.
• Compliance with all health, safety, and sanitation protocols set by Ulta Beauty and regulatory bodies.
  
  

The pay range for this position is $66,200.00 - $88,100.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.