IT Administrator - #257560

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

Tenstorrent is seeking a talented and motivated IT Administrator to join our team in Santa Clara, CA. As a IT Administrator, you will play a crucial role in developing and optimizing our onboarding and off-boarding plans. You will play a critical role in trouble-shooting and collaborating across many offices.

This role is onsite, based out of Santa Clara,CA.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Responsibilities

• Serve as the primary IT representative for onboarding and offboarding employees in the Santa Clara office, including remote support for other regions, setting up new user accounts and devices, and providing onboarding assistance on the first day
• Troubleshoot basic network issues and escalate effectively when necessary
• Use JIRA to log, update, and resolve support tickets
• Collaborate with internal teams and 3rd party vendors
• Contribute to the continual service improvement of our IT support services as we expand
• Create and maintain knowledge articles and manuals for systems and applications
• Assist in Incident Management and contribute to Problem Management
• Collaborate with internal IT teams on various projects
• Deployment, maintenance, support, and monitoring of our infrastructure in the Santa Clara office
• Act as an on-site desk-side IT presence, supporting and troubleshooting local technical issues from laptops to AV equipment
• Configure, add, and maintain laptop, printer, server, and network inventory, including firewall, Switches, and WiFi access points
• Other tasks and duties as determined from time to time
• This role will have a primary in-office onsite requirement and some remote support administration(other sites). With some travel to the off-site DC or CoLo to assist other IT staff
  
  

Experience & Qualifications

• Degree/diploma in Computer Science-related field or demonstrated combination of education and experience
• 1+ years of general experience with Network management, a mix of physical infrastructure cabling and switches/firewall
• 1+ years of experience with general IT support, onsite or call center experience
• Familiarity with Office 365, Entra, and Azure Active Directory
• Proficiency in MacOS, IOS, Android, and Windows 10/11
• Working knowledge of computer hardware (Apple & PC’s, laptops, desktops, monitors, and peripherals)
• Experience with various IT tools and SaaS applications: Google Suite, JAMF, Zoom, Jira, 1Password, CrowdStrike, Entra, Microsoft Office, Slack, FortiClient, Tailscale
• Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats
• Strong documentation abilities
• Willing and able to work autonomously with limited onsite oversight
• Some experience with Veeam Backups or similar tools, managing backup & restoration implementation, and testing
• Some experience with firewalls (Fortinet) and Linux-based firewall (IPTABLES/IPCHAINS)
  
  

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government. If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.