Manager, Benefits Systems Consulting - #247954

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Role

The Manager, Benefits Systems Consulting, is tasked with overseeing UKG Pro Benefits Administration, UKG Pro Benefits Hub, and ACA projects. This role involves leading the UKG Benefits Systems Consulting team, ensuring high-quality service delivery, and maintaining team morale. The manager will act as a mentor and coach, fostering skill development among consultants to enhance business and systems product consulting capabilities. This position offers an opportunity to lead a dynamic team, drive process improvements, and contribute to product development within a strategic business partnership framework.

Key Responsibilities

• Team Leadership: Manage and motivate the Benefits Systems Consultants, ensuring alignment with UKG's managerial expectations.
• Customer Service Standards: Develop and enforce standards to enhance customer experience and retention.
• Employee Engagement: Maintain regular contact with direct reports to assess well-being and provide career development opportunities.
• Mentoring and Coaching: Offer guidance and support to team members, identifying areas for development and training.
• Collaboration: Work with other leaders in the UKG Pro Benefits Administration team on project management and team initiatives.
• Project Management: Assign tasks, track progress, and assist with capacity planning.
• Product Improvement: Provide feedback to Product/Development teams for enhancements.
• Efficiency and Reporting: Implement tools and processes to optimize reporting and improve customer experience.
• Customer Escalations: Address and resolve escalations as needed.
• Performance Management: Document and address individual performance issues.
• Trend Escalation: Report potential service issues and trends to Senior Management.
• Additional Duties: Perform other tasks as identified with a growing product.
  
  

Basic Qualifications

• 5+ years in a management role
• Strong business acumen
• 3+ years of process/operational excellence experience
  
  

Preferred Qualifications

• 3+ years in payroll, benefits administration, or services industry
• Familiarity with UKG Pro
• Experience with UKG Pro Benefits Administration, UKG Pro Benefits Hub, ACA
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Industry certifications (e.g., CPP, CTP) are desirable
• Excellent communication and conflict resolution skills
• Strong customer service abilities
• Ability to manage multiple tasks under tight deadlines
• Highly motivated and team-oriented
• Bachelor’s degree in business, Accounting, Computer Science, or related field, or equivalent work experience
• This is hybrid position. Must be able to be in the office 3 days a week (Alpharetta GA, Weston FL, or Maitland FL,)
  
  

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer  

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster      

UKG participates in E-Verify. View the E-Verify posters here.  

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]. 

The pay range for this position is $99,800 to $143,450 USD, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers