Membership Experience Coordinator - #258782
Troon
Date: 22 hours ago
City: Santa Rosa, CA
Contract type: Full time
The Fountaingrove Club is excited to announce the career opportunity of Membership Experience Coordinator.
Essential Duties:
Essential Duties:
- Member Onboarding & Support
- Welcome new members with a structured onboarding process.
- Input all member changes, additions and attrition into CRM system.
- Conduct follow-up check-ins during their first 90 days.
- Serve as a go-to resource for new member questions.
- Serve as backup for conducting membership tours & welcoming prospective member walk-ins.
- Engagement & Retention
- Monitor member activity and follow up with under-engaged members.
- Collect and track member feedback.
- Support member recognition and retention efforts.
- Collaborate and attend member events to increase member engagement
- Content Creation & Social Media
- Capture real-time content at Club events (photos, video, member spotlights).
- Create and schedule social media posts across platforms.
- Manage comment responses and online engagement to reflect Club tone and values. Collaborate on content strategy with the Membership & Marketing Manager. Communications Support
- Collaborate on drafting and distributing email communications and newsletters.
- Maintain up-to-date content on the Club app and member portal.
- Administrative Support
- Keep member records and engagement logs accurate and organized.
- Coordinate with other departments to support member needs and club-wide messaging.
- Bachelor’s Degree highly preferred.
- 2+ years in hospitality, customer experience, or social media/content roles.
- Regularly walks and stands.
- Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches.
- Occasionally lifts up to 25 pounds.
- Noise level is moderate. Occasionally exposed to outside weather conditions.
- Must be extremely organized and a self-starter
- Have a passion for hospitality and understanding of what it takes to be successful
- Proficient knowledge of all Microsoft Office applications, graphic design programs including but not limited to Adobe Photoshop, Illustrator, Canva, etc. Hypertext Markup Language (HTML) and Cascading Style Sheets (CSS).
- Clubessential and/or CRM proficient Ability to read and speak English in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates use are in English).
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