Office Clerk II - OFFIC013779 - #253569

JOB REQUIREMENTS: Office Clerk II Part-time - OFFIC013779 The Clerk II

Office is responsible for professionally and positively managing the

main reception area for guests, visitors and employees. Directs all

parties to their appropriate destination, directs incoming phone calls,

dispatches emergency facility requests, and manages other administrative

duties as assigned. RESPONSIBILITY LEVEL: Responsible for maintaining

services related to Answering Message Center, General Reception,

Distribution Office, Central Services work orders and miscellaneous

clerical duties. Answering incoming phone calls to multiple phone lines,

greeting customers in a professional and courteous manner, dispatching

emergency facility service needs, operating fax, copier, binding

machines, TTY services, retrieving and documenting messages from the

KCJC Absence Reporting Line and other related clerical activities. Other

duties may include distribution of information, forms, EBT cards, gas

cards, bus passes and bus tokens. PRINCIPAL DUTIES: 1. Greet all

customers in a pleasant and professional manner and notify appropriate

persons of arrival of scheduled and unscheduled visitors. 2. Maintain

daily operational services related to Answering Message Center. 3.

Maintain a professional demeanor when greeting all visitors/customers in

a pleasant and professional manner. 4. Answer all incoming calls in a

pleasant and professional manner and record accurate and complete

messages in record keeping book. 5. Maintain copies of all general

documents that are utilized by staff and participants on a regular basis

and have them presented in an organized and efficient manner. 6. Inform

participants of staff availability. 7. Maintain EBT, bus pass, token and

gas card operations. 8. Handout necessary forms and assist as

appropriate. (i.e. FoodShare, BadgerCare, etc.) 9. Assist participants

with utilizing the computers in General Reception for the purpose of

applying for benefits, checking the status of their case or other income

maintenance activities. 10. Maintain accurate records including: message

books, daily phone totals, transaction totals for projects completed,

and daily outgoing fax totals. 11. Retrieve messages from the

participant Absence Reporting Line and Workshop Line and record in

appropriate computer programs. 12. Prepare data for monthly/annual

reports applicable to job related activity. 13. Scan in all income

maintenance documents from the agency to the CDPU. 14. Completion of

projects such as binding, copying, mass faxing, folding, etc. 15.

Provide data entry assistance as needed to KCJC/HSB staff. 16. Carry out

safety/security procedures, including the 1033 emergency procedure as

directed by appropriate personnel. 17. Follow Answering Message

Center/General Reception policies and procedures. 18. Order office and

other supplies as needed. 19. Assist in office machine maintenance,

particularly copy machines. 20. Maintain a safe and professional work

environment. 21. Perform other appropriate duties as assigned. When

determining placement within the salary range for this position Goodwill

Greater Milwaukee & Chicago considers education, experience, internal

equity, market demands and other qualifying criteria. It is not typical

for individuals to be hired at or near the top of the rage for their

role and compensation decisions are dependent on facts and circumstances

of each case. Certain roles are eligible to participate in an incentive

plan. Participation in this plan does not guarantee an incentive payment

and is subject to the terms and conditions of the plan, which are

subject to change. In addition to compensation, we offer a competitive

benefit program that may include medical, dental, vision, short and

long-term disability, life insurance, retirement plan, paid time off

(PTO) and more. The specifics of each benefit package will vary

depending on factors such as full or part time jobs, contra ted,

temporary, or other job categories. Equal Opportunity Employer (SEW)

(KCJC) \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: \*

Minimum high school graduate or equivalent is required. \*

Vocational/Technical degree preferred. \* One year related experience

preferred. CORE COMPETENCIES: \* Knowledge of switchboard operations in

an office environment. \* Ability to handle high volume telephone

calls/visitors. \* Pleasant telephone voice and full knowledge of

telephone etiquette. \* Ability to handle sensitive/difficult situations

and maintain a high level of confidentiality. \* Ability to prepare and

maintain neat, accurate and complete records of reports. \* Ability to

set priorities, work independently, and solve work related problems. \*

Ability to work and communicate effectively with employees, the public,

and a variety of individuals in a professional and cooperative manner.

\* Knowledge of safety practices and procedures in the working

environment. \* Ability to maintain confidentiality of communication

between service participants and Job Center Staff. PHYSICAL/SENSORY

DEMANDS: \* Ability to sit for long periods of time at switchboard

stations. \* Ability to manipulate computer, keyboards and telephones.

Repetitive use of hands is required in the form of fine manipulations

while using computer, keyboards and switchboard. \* Ability to speak

clearly and hear well in order to effectively use communications

equipment. \* Ability to move throughout office areas. \* Ability to

stand, walk, squat, bend, twist, kneel and reach above shoulders. \*

Ability to lift 25 pounds. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online

https://ars2.equest.com/?response_id=0dd7f3b4cd3e280fa217b0aec40da7f9

Other: Applicants ONLY to apply via URL link provided!