Patient Assistance Specialist - #262043

Job Details

Description

Essential Duties and Responsibilities:

• Communicates with patients in a courteous and professional manner in face-to-face
  
  

encounters and via the telephone. Answers telephones, screens and routes incoming calls,

takes messages and delivers information electronically.

• Promotes the Team-Based Care Model by participating in daily huddles and monthly care
  
  

team meetings to communicate and collaborate on patient issues and needs.

• Checks in patients for acute clinic, appointments, or other visits. Verifies all demographic
  
  

information and insurance. Notifies nursing staff and providers of arrival of patient through

EMR.

• Facilitates verification of patients’ insurance through web and Anthem portals, copying
  
  

insurance card and notates it under patient demographics on their information page; contacts

the billing specialist if needed.

• Scans immunization records when patient is being seen at the Pediatric office as well as new
  
  

patient’s prior medical records.

• Checks out patients and schedules any follow up appointments, also prints out the patients
  
  

visit summary and have patients complete a patient survey.

• Prepares lab results and ‘unable to contact’ letters to be mailed to patients.
• If Medical Record transfer is needed, provides forms and helps patient complete the form
  
  

once they provide identification.

• Collects money for co-payments, patient balances and apply monies to patient’s account and
  
  

prints a receipt for the patient.

• Balances money collected from co-payments and patients’ bill balances, batch money with
  
  

day sheet listing completed transactions for the day and put in the safe in the evening.

• Responsible for accurate accounting of the cash drawer and logging at determined times of
  
  

the day (morning, evening).

• Assists patients with completion of the Reduced Fee application process, clearly
  
  

understanding the process and following consistently.

• Physical attendance is an essential element of the job and necessary to perform the essential
  
  

functions of the Patient Assistance Specialist position.

• Must be able to meet outlined compliance goals and stay up to date with computer based
  
  

training.

• Ability to multi-task in a fast-paced environment.
• Must be proficient with documentation in patient charts via actions, telephone encounters, or
  
  

in general/billing notes.

• Ability to communicate professionally and efficiently to employees, patients, and providers.
• Must be able to stay calm and follow outlined procedures in moments of patient related
  
  

crisis.

• Performs other duties as assigned.
  
  

Other Functions

• Employee will abide by the Code of conduct as documented in the Corporate Compliance
  
  

Manual.

• Must demonstrate a personal and professional commitment to Johnson Health Center and its
  
  

mission.

• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the
  
  

diverse population we serve.

• Management may modify, add or remove any job functions as necessary, or as changing
  
  

organizational needs require.

JHC Core Values

Staff members must actively demonstrate dedication and commitment to the core values of JHC.

• Respect – We value and respect each patient, their family, ourselves, and each other.
  
  

Every individual associated with Johnson Health Center will be treated with dignity and

respect. We value and respect people’s differences, show empathy to our patients, their

families and each other, and work collectively to build Johnson Health Center as a health

center and an employer of choice.

• Integrity – We are committed to doing the right thing every time.
  
  

Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical

behavior. We are accountable for the decisions we make and the outcome of those decisions.

• Excellence – We will pursue excellence each and every day in activities that foster,
  
  

teamwork, quality improvement, patient care, innovation, and efficiencies.

At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and

administrative teams are passionately committed to the highest quality of care for our

patients. We continually seek out ways to enhance the patient experience and promote an

environment of continuous quality improvement.

• Innovation – We value creativity, flexibility, and continuous improvement efforts.
  
  

We are advocates and instruments of positive change, encouraging employees to engage in

responsible risk-taking and working to make a difference. Out of the box thinking enables us

to build on successes and learn from failures.

• Teamwork – We understand that teamwork is the essence of our ability to succeed.
  
  

We work across functional boundaries, for the good of the organization. Our collaborative

approach ensures participation, learning and respect and serves to improve the quality of

patient care. By focusing on a team-based approach, the expertise of each Johnson Health

Center employee is leveraged to optimize the patient experience.

Qualifications

• High School diploma or equivalent.
• 0-2 years of medical office experience preferred.
• Working knowledge of MS Office products and ability to learn; previous experience with
  
  

other computer related applications such as electronic medical records.

• Excellent oral and written communication skills.
• Working knowledge of office equipment, i.e., scanners, printers, copy machines, telephone
  
  

system, fax and credit card machine.

Physical Demand And Working Environment

Fast paced office setting with travel to other offices often. Lifting and/or exerting force up to 25

pounds occasionally, with frequent moving of objects. Work requires speaking, sitting, bending,

walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities.

Extended hours of computer usage. OSHA low risk position.

EOE/M/F/V/D