Product Manager - #177644

Be unstoppable with us!

T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!


Job Overview

The Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

Vision, Strategy, and Analysis

• Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products drives end user product research.
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Leverages critical thinking, technology domain and market knowledge to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
• Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with strategy team to assess partnerships and licensing opportunities.
• Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
  
  
  

Customer Evangelist

• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
  
  
  

Product Execution / Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
  
  
  

Scopes and prioritizes activities based on business and customer impact.

• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
• Accountable for product quality and performance in production environment. Own product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
  
  
  

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Develops adoption tools and training material.
  
  
  

Education:

Bachelor's Degree (Required)

Work Experience:

5+ years Relevant Product Management experience

Knowledge, Skills and Abilities:

• Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required)
• Business Analytics, Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
• Project Management Experience in delivering large and complex business/technology initiatives. (Required)
• Agile Methodologies Proven success in delivering software with Agile Scrum methodologies (Required)
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
  
  
  

Strong Presentation Skills…

• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

New York Pay Range: $133,500 - $180,600

Washington Pay Range: $130,200 - $176,100

• The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such aswork location, qualifications, and experience, so the actual starting pay may be above or below this range.
• At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
  
  
  

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

California Pay Range : $133,500.00 - $180,600.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. 

Never stop growing!

T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.