Prog Retention Assistant - #255473
Goodwill of the Southern Alleghenies
Date: 1 week ago
City: Altoona, PA
Contract type: Full time

Job Details
Description
Qualifications
The Program Retention Assistant role is a professional position requiring high standards of behavior, excellent work habits, and adherence to policies.
Education And Experience Equivalency
Candidates must meet one of the following qualifications:
Description
Qualifications
The Program Retention Assistant role is a professional position requiring high standards of behavior, excellent work habits, and adherence to policies.
Education And Experience Equivalency
Candidates must meet one of the following qualifications:
- High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field.
- Customer Service or Participant Support: Worked in call centers, front desks, retail, or workforce program support; conducted outreach; assisted with forms.
- Data Entry and Information Management: Used Excel, Access, or other systems for accurate data entry; maintained client records and logs.
- Administrative and Clerical Support: Prepared reports, correspondence, and forms; managed physical and digital files.
- Report Creation and Analysis: Created spreadsheets or visual summaries for tracking participant progress.
- Technology Proficiency: Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to work independently with minimal supervision
- Professional and courteous demeanor in all interactions
- Competence with Microsoft Office and Google tools
- Dependability and punctuality
- Ability to maintain confidentiality
- Comfortable with public interaction and promoting agency image
- Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
- A valid driver’s license with a clean driving record and dependable transportation for work duties.
- Access to a working telephone for prompt communication.
- Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.
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