Program Coordinator - #252516

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview

The Program Coordinator plays an essential role in HomeServe’s Business Transformation and Platform Modernization efforts. This position is critical for ensuring the seamless execution of program activities by offering comprehensive administrative support, facilitating effective communication between team members and stakeholders, coordinating schedules and meetings, and diligently tracking project progress. The Program Coordinator ensures projects adhere to strategic objectives and fulfill their defined goals.

This role involves close collaboration with program managers and project teams to sustain efficient task execution. Responsibilities include supporting risk management efforts, aiding change initiatives within the organization, and fostering a collaborative environment by aligning team and stakeholder efforts toward common goals. A proactive problem-solver with a keen attention to detail, the Program Coordinator is committed to ensuring projects are delivered on time and meet established quality standards.

Responsibilities

Administrative Support

• Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
• Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.
  
  

Communication Facilitation

• Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
• Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.
  
  

Schedule and Meeting Coordination

• Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.
• Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow-up on action points.
  
  

Project Progress Tracking

• Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
• Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
• Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.
  
  

Stakeholder Engagement & Support

• Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
• Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.
  
  

Essential Functions

Essential Job Function

% of Time on Function

Administrative Support

30%

Communication Facilitation

20%

Schedule and Meeting Coordination

20%

Project Progress Tracking

20%

Stakeholder Engagement & Support

10%

Total

100%

Job Requirements

• Bachelor’s degree in Business, Communication, Information Systems, or a related field.
• 2-4 years of experience in program coordination or project management support.
• Familiarity with project management tools and methodologies is preferred.
• Strong organizational, communication, and interpersonal skills.
• Ability to effectively manage priorities in a dynamic environment.
• Detail-oriented with proficiency in handling multiple tasks simultaneously.
• Capable of fostering a collaborative team environment with cross-functional teams.
• Scrum Master-level Proficiency in Jira
  
  

Minimum Physical Requirements

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In Return, We Offer

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company
  
  

Salary Range: $61,167.52 to $81,556.69

Annual Bonus Potential: 5%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

HomeServe USA is an equal opportunity employer.